Remote Strategic Client Success Lead - Higher Ed SaaS

PeopleGrove; United States; Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive salary + annual bonus

Flexible PTO and remote work options

Full medical, dental, and vision

401K with generous company match

Company-paid life and disability

Job summary

PeopleGrove is seeking a senior Engagement leader to drive renewal strategy, oversee engagements with higher-ed institutions, and coach a team of Engagement Managers. You will monitor retention metrics, intervene on at-risk accounts, and serve as the primary liaison with institutional leadership.

The role requires 6+ years in SaaS or higher education, a proven renewals track record, and the ability to travel 35–40%. A Bachelor’s degree is required, with advanced degrees a plus.

Qualifications

• 6+ years in client success, account management, or related role in higher education or SaaS.
• Experience leading or mentoring a team.
• Proven track record of managing renewals and account growth for enterprise clients.
• Experience with CRM platforms such as Salesforce or ChurnZero.
• Ability to travel approximately 35–40%.
• Bachelor's degree in a related field.

Responsibilities

• Lead annual strategy sessions with institutional stakeholders to align campus goals with the PeopleGrove platform.
• Set clear targets and provide direction on platform usage based on institutional priorities.
• Own the renewal strategy for the portfolio, including forecasting, timing, and negotiation.
• Manage and coach a team of Engagement Managers, setting priorities and reviewing progress.
• Identify risk metrics and monitor account health to intervene on at-risk accounts.
• Serve as the senior point of contact for institutional leadership.
• Track monthly gross and net retention rates, logo retention, and adoption metrics.

Skills

Leadership

Stakeholder mgmt

Renewals

Account growth

Data-driven decisions

Team coaching

Education

Bachelor's degree

Tools

Salesforce CRM

ChurnZero

Job description

PeopleGrove is seeking a senior Engagement leader to drive renewal strategy, oversee engagements with higher-ed institutions, and coach a team of Engagement Managers. You will monitor retention metrics, intervene on at-risk accounts, and serve as the primary liaison with institutional leadership.

The role requires 6+ years in SaaS or higher education, a proven renewals track record, and the ability to travel 35–40%. A Bachelor’s degree is required, with advanced degrees a plus.