Engagement Manager

Centraprise, Corp.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Centraprise seeks an Engagement Manager to build and sustain client relationships while directing project delivery. The role bridges client needs with company capabilities, acting as the primary contact and coordinating internal teams across banking, cloud, and security domains.

You will oversee scope, finances, and issue resolution to foster long-term partnerships. Strong English communication and PMP/ITIL credentials are required, with a BS in CS/IT.

Qualifications

• 5+ years in a client-facing role focused on service delivery or program management.
• Experience in Banking, Financial Services and Insurance services industry.
• Excellent interpersonal and communication skills in English (spoken and written).
• PMP and ITIL certifications are preferred/required.

Responsibilities

• Client Relationship Management: serve as primary contact and build trust.
• Project Oversight: orchestrate plans, timelines, resources, and deliverables.
• Financial & Contract Management: oversee project finances and terms.
• Problem Resolution: address client issues and conflicts promptly.
• Internal Coordination: liaise with sales, marketing, and technical teams.
• Driving Opportunities: lead RFI/RFP processes and new-business opportunities.

Skills

Client facing experience

Project management

Public Cloud (Azure, GCP)

English communication

Stakeholder management

Business development

Education

Bachelor's degree in Computer Science or Information Technology

Tools

MS Azure

Google Cloud Platform

Job description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

• At least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations
• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)
• CSA, PMP is mandatory

\"Centraprise is an equal opportunity employer.\"

\"Applicants must be authorized to work in the U.S.\"

\"U.S. citizens and Green Card holders are strongly encouraged to apply\"