Engagement Manager

TechDoQuest; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

TechDoQuest is seeking an experienced Engagement Manager to own the full lifecycle of client engagements from discovery through delivery. You will be the primary contact between clients and internal delivery teams, ensuring scope, budget, and schedule adherence while building trusted relationships for long-term partnerships.

Responsibilities include leading end-to-end engagements, coordinating across sales, engineering, and PMO, and mentoring junior staff.

Qualifications

• Bachelor's degree in Business, Engineering, Information Technology, or a related field; advanced certifications (PMP, Agile/Scrum) beneficial.
• 6+ years in Engagement/Project Management with time, cost, scope, and risk management; PMP a plus.
• 4+ years in professional consulting, preferably ServiceNow.

Responsibilities

• Lead client engagements end-to-end from discovery to delivery.
• Manage multiple projects with schedules, milestones, and forecasts; meet deadlines.
• Serve as primary liaison between clients and internal delivery teams.
• Facilitate discovery, gather requirements, and develop client-ready deliverables.
• Coordinate cross-functionally with sales, engineering, finance, legal, and PMO.

Skills

Project management

Client relationship management

Stakeholder management

Communication skills

Agile/SAFe

Requirements gathering

Delivery planning

Education

Bachelor's degree in Business/Engineering/IT

Tools

ServiceNow

PMO tools

Job description

Practice Area:

IT Services C Consulting (ServiceNow Solutions)

Role Overview

We are seeking an experienced Engagement Manager who can own the full lifecycle of a client’s engagement from discovery through delivery while acting as the primary point of contact between our clients and internal delivery teams. You'll be responsible for keeping ServiceNow engagements on scope, on budget, and on schedule, while building the kind of trusted relationships that turn one project into a long-term partnership.

Key Responsibilities

• Lead client engagements end-to-end, from discovery through delivery, ensuring alignment with agreed scope, budget, and timelines


• Manage multiple projects simultaneously building schedules, tracking milestones, forecasting work against project plans, and ensuring deadlines are met


• Serve as the primary liaison between clients and internal delivery teams


• Facilitate discovery sessions, gather and document client requirements, and develop client-ready deliverables and narratives


• Coordinate cross-functionally with sales, proposal management, engineering, finance, legal, and PMO teams to ensure seamless engagement execution


• Support pre-sales activities and proposal development for ServiceNow and IT transformation projects


• Manage project plans, resource allocation, and risk mitigation to ensure quality, on-time, and on-budget delivery


• Mentor junior team members and contribute to broader business development efforts


• Act as a trusted advisor to clients, proactively identifying opportunities to expand engagement scope and deepen the relationship

Qualifications Education

• Bachelor’s degree in Business, Engineering, Information Technology, or a related field; advanced certifications (e.g., PMP, Agile/Scrum) are beneficial.

Experience

• 6+ years of Engagement Management / Project Management experience, covering time, cost, scope, and risk management; PMP certification is a plus


• 4+ years of professional consulting experience, preferably within ServiceNow

Skills

• Strong project management and organizational capabilities


• Attention to detail with the ability to prioritize and plan effectively


• Proven ability to influence change within customer organizations


• Excellent communication and interpersonal skills.


• Excellent stakeholder management and relationship-building skills


• Clear, confident communication with both technical and executive audiences


• Solid business acumen with the ability to translate client needs into actionable delivery plans


• Familiarity with Agile/SAFe methodologies

Certifications (Preferred)

• SAFe Agilist, Scrum Master, or equivalent Agile certification


• ServiceNow certifications (e.g., CSA) a plus