Engagement Manager

Recruiting From Scratch; San Francisco (CA); Remote; USD 90,000 - 150,000; Full time

Job summary

A leading talent firm seeks an Engagement Manager to foster relationships with recruiters and drive platform adoption. This role blends sales, customer success, and operations, aiming to enhance the user experience on their cutting-edge platform. The ideal candidate enjoys a dynamic environment and is passionate about creating value for users.

Qualifications

• Strong interest in or experience with the recruiting industry.
• Exceptional problem-solving and relationship-building skills.
• Adaptable to thrive in a dynamic, early-stage startup environment.

Responsibilities

• Sell the value of the platform to recruiters and guide them through adoption.
• Provide VIP-level support to recruiters, ensuring their needs are met.
• Streamline processes for higher-leverage work.
• Act as a product ambassador by providing feedback to enhance the platform.

Skills

Adaptability

Problem-solving

Relationship-building

Entrepreneurial mindset

Education

Experience in recruiting industry

Job description

Who is Recruiting from Scratch:

Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.

https://www.recruitingfromscratch.com/

Salary Range: $90,000-$150,000 base plus 0.15% - 0.50% equity.

A fast-growing platform is seeking its first Engagement Manager to focus on building strong relationships with recruiters while driving platform adoption and success. This role involves a blend of sales, customer success, operations, and product feedback to ensure recruiters have a seamless experience and achieve their goals. The ideal candidate will thrive in a dynamic environment, enjoy wearing multiple hats, and be passionate about creating value for users.

Role Overview

As the Engagement Manager, you’ll serve as the main point of contact for recruiters, supporting their success while working cross-functionally to refine and enhance the user experience. This role is critical in bridging the gap between recruiters and the platform, ensuring mutual growth and long-term satisfaction.

Key Responsibilities

• Sales (30%): Sell the value of the platform to recruiters, guiding them through adoption and demonstrating how it can scale their business. This requires effectively communicating new user behavior and opportunities.
• Customer Success (30%): Provide VIP-level support to recruiters, ensuring their needs are met and helping them achieve their objectives on the platform. Develop strong, lasting relationships.
• Operations (15%): Streamline tedious processes to enable higher-leverage work, focusing on efficiency and effectiveness.
• Product (15%): Act as a product ambassador by providing feedback to improve the recruiter-facing side of the platform. Identify opportunities for new features to maximize user satisfaction and engagement.

Key Attributes for Success

• Adaptability to thrive in a dynamic, early-stage startup environment.
• A strong interest in or experience with the recruiting industry.
• Exceptional problem-solving and relationship-building skills.
• A proactive and entrepreneurial mindset to take ownership of challenges and deliver results.

This is an exciting opportunity for a driven individual to make a meaningful impact by shaping the recruiter experience on a cutting-edge platform.