Engagement Manager

IBM; San Jose (CA); Remote; USD 130,000 - 170,000; Full time

Job summary

Join IBM as an Engagement Manager and lead customer engagements by implementing SaaS solutions. The role requires a unique blend of business and technology consulting experience, project management skills, and an ability to forge strong customer relationships. Candidates should possess a Bachelor's Degree along with 5+ years of relevant experience. This position is flexible, allowing for remote work across the United States.

Qualifications

• 5+ years of system implementation or consulting experience.
• Experience as a senior consultant or project manager.
• Strong analytical and problem-solving skills.

Responsibilities

• Own and lead multiple customer engagements implementing SaaS solutions.
• Develop effective customer relationships to become a trusted advisor.
• Provide FinOps and TBM leadership to clients.

Skills

Project Management

Client Relationship Management

Business Acumen

Analytical Skills

Interpersonal Skills

Education

Bachelor's Degree in Engineering, Computer Science, or equivalent experience

Job description

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Introduction

We are seeking individuals with business and technology consulting experience, combined with project management experience, to implement SaaS solutions for our customers. Engagement Managers own and lead customer engagements and function as integrator between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will collaborate closely with customers and the IBM Apptio Field Delivery team to project manage the deployment and roll out of customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.

Introduction

We are seeking individuals with business and technology consulting experience, combined with project management experience, to implement SaaS solutions for our customers. Engagement Managers own and lead customer engagements and function as integrator between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will collaborate closely with customers and the IBM Apptio Field Delivery team to project manage the deployment and roll out of customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.

Us

IBM Apptio is the CIO’s business management system. We build advanced data and analytics applications that help all IT leaders understand and make informed decisions about their technology investments, capitalize on the cloud transformation and drive innovation within their organization. Our TBM and FinOPs solution experts believe deeply in IBM Apptio's potential to lead our market and disrupt the IT industry daily. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs within their organization. We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve

Your Role And Responsibilities

• Own and lead multiple, simultaneous customer engagements implementing the Apptio SaaS solution, following Apptio methodology and utilizing project management best practices.
• Develop effective and productive customer relationships that enable Apptio to become a trusted advisor for our customer’s IT executives.
• Provide FinOps and TBM leadership to the customer.
• Provide business acumen for customers and strive to understand the business problem we are solving in order to best deploy the solution and exceed customer expectations.
• Gather functional and business requirements from client and translate into a functional design that aligns to customer needs and defined project scope, resulting in a successful deployment and adoption of the Apptio solution.
• Manage project team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success.
• Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite.
• Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.
  
  

This role can be performed from anywhere in the US

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• 5+ years of system implementation or consulting experience with at least five years as a senior consultant or project manager
• Bachelor’s degree in engineering, Computer Science, MIS, Finance or equivalent experience
• Demonstrated project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline
• Specific knowledge and application of IT services, FinOps, financial management, including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support
• Operational knowledge of IT infrastructure domains including Cloud, data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance
  
  

Preferred Technical And Professional Experience

• Demonstrated client relationship and interpersonal skills.
• Consulting experience in enterprise systems implementations.
• Excellent organizational, analytical, and critical thinking skills.
• Client-focused attitude and ability to be a customer advocate.
• Team player, with effective and productive communication and presentation skills.
• Demonstrated experience with packaged application software implementation practices.
• Strong analytical and problem-solving skills, and ability to translate complex information into simple solution requirements.
• Experience with data analysis projects.
• A proven history of leading meetings with senior management and executives as the subject matter expert.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting

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