Associate Emerging Customer Engagement Manager New Austin, Texas

Workato Inc; Austin (TX); Remote; USD 90,000 - 110,000; Full time

Job summary

Workato Inc, a leader in enterprise orchestration, is seeking an Associate Emerging Customer Engagement Manager to assist customers in adopting their platform for integration and automation. Candidates should have at least 2 years of experience, strong technical skills, and be adept at managing customer relationships. This position offers a dynamic work environment and competitive salary, starting at $90,000, with opportunities for growth.

Benefits

Vibrant work environment

Benefits and perks

Flexible culture

Qualifications

• 2+ years of hands-on experience in solutions and implementation consulting.
• Knowledge of integrations and system design principles.
• Understanding of app integration and cloud-based deployments.

Responsibilities

• Engaging with customers to provide technical consulting and guidance.
• Gathering integration requirements and leading solution design.
• Creating and enhancing content for customer engagement and training.

Skills

Integration design

Technical consulting

Collaboration

Critical thinking

Tools

SQL

Postgres

Integration Platforms

Job description

Austin, Texas

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com .

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

Quartz ranked us the #1 best company for remote workers

Responsibilities

We are seeking an exceptionalAssociate Emerging Customer Engagement Managerto join our expanding team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will define and drive best practices, working closely with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. This is a remote role. In this role, your responsibilities would include:

Engaging with customers by providing technical consulting, guidance, and enablement to customers to achieve value quickly.

Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers.

Sharing best practices from a business and technical perspective, related to deployment models, governance structures, integration design and build.

Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations.

Becoming a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries.

Becoming a trusted customer advisor and a customer advocate within Workato.

Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations.

Contributing to the growth of our team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team.

Prioritizing and delivering an outstanding customer service experience to Workato customers.

Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time.

Requirements

Qualifications / Experience / Technical Skills

2+ years of hands-on experience in solutions and implementation consulting.

Knowledge and understanding of integrations and system design principles.

Good understanding of technology and industry trends, especially in the app integration space.

Good understanding of database technologies, such as SQL and Postgres.

Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations, along with monitoring & management.

Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations.

Demonstrated ability to create quality technical documentation.

Experience working with at least one (1) Integration Platform, such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite.

Experience working with cloud business apps like Workday / NetSuite / Salesforce / ServiceNow / SAP is a plus.

Experience with web development frameworks and knowledge of JS frontend and backend is a plus.

Soft Skills / Personal Characteristics

Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact.

Critical thinking and analytical skills with an entrepreneurial and proactive mindset.

Ability to effectively prioritize tasks and manage time, even under high-pressure situations.

Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.

Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options.

Be proactive in solving problems and be prepared to take on additional initiatives and responsibilities as they arise.

Preference will be given to candidates who:

• Are in US/Canada Central, or within driving distance to our United States office locations.

For Austin, TX applicants, the pay for this role begins at $90,000 plus variable, benefits, perks, and equity.

(REQ ID: 2114)

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