Expert Engagement Manager

LiveRamp; San Francisco (CA); Remote; USD 110,000 - 166,000; Full time

Job summary

An established industry player is seeking an Expert Engagement Manager to lead the delivery of innovative data collaboration services. This role requires extensive project management experience, strong communication skills, and the ability to thrive in dynamic environments. You will work closely with clients, ensuring successful project execution while collaborating with cross-functional teams. Join a team that values creativity and collaboration, offering you the opportunity to make a significant impact in the field of data-driven solutions. If you're ready to take on challenges and drive customer success, this is the perfect opportunity for you.

Benefits

Flexible Paid Time Off

Medical, Dental, Vision Insurance

401K Matching Plan

Catered Meals and Snacks

Fitness Reimbursement

Remote Work Support

Paid Parental Leave

In-Person and Virtual Events

Qualifications

• 7+ years of project management or customer-facing role experience required.
• Experience in consulting or professional services is a plus.

Responsibilities

• Manage the delivery of LiveRamp Global Services projects.
• Maintain strong client relationships and ensure project success.

Skills

Project Management

Customer Engagement

Consultative Approach

Communication Skills

Critical Thinking

Problem Solving

Education

Bachelor's Degree

Master's Degree

Tools

Data Analytics Tools

Project Management Software

Job description

Expert Engagement Manager page is loaded

Expert Engagement Manager

Apply locations San Francisco Remote - US time type Full time posted on Posted 14 Days Ago job requisition id JR011431

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

About this role

The Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants in the delivery of the full portfolio of LiveRamp Global Services (LGS) offerings; this includes Core (Foundational) services, Advisory Services (Consulting Services), and any additional services relevant to target customer segments.

The primary measure of success for this role will be the successful delivery of LGS projects with varying levels of complexity. This individual will meet with C-level client executives on a regular basis and maintain strong relationships in core sales, product, and operations to ensure client needs are being met.

The Engagement Manager should have comprehensive project management knowledge, be highly organized, be effective in ambiguous environments, be able to easily communicate technical concepts, be able to produce data-driven recommendations and insights, and be able to work collaboratively within cross-functional project teams.

You will:

1. Partner with all members of the LiveRamp Global Services (LGS) team to ensure successful delivery of services sold by directly managing the project in partnership with the LGS practice area responsible for delivery.
2. Accurately develop project and resource plans in collaboration with the client and LGS practice leads -- evaluate projects to ensure they are meeting LGS standards, adhering to budgets, and meeting deadlines.
3. Independently scope LGS engagements while leveraging subject matter experts (SMEs) as needed to help validate scope.
4. Participate in or lead client meetings using a consultative approach.
5. Own client relationships through project management -- collaborate with customers and internal stakeholders to understand business objectives and goals.
6. Provide path for escalation to the Engagement Management Lead or Engagement Director for both internal and external concerns.
7. Identify challenges and develop practical recommendations to maximize customer value.
8. Demonstrate a deep understanding of LiveRamp products and services.
9. Provide mentorship and guidance to other team members where necessary.
10. Ability to travel a few times a year.

About you:

1. 7+ years of project management experience OR experience in a customer-facing role driving projects, consulting, and/or executing on deliverables.
2. 3+ years delivering professional services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator - high growth / fast-paced company experience is a plus.
3. A deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media.
4. Hands-on analytics (media, customer, digital, big data) experience a significant plus.
5. Executive-level communication skills, both written and oral -- ability to perceive underlying business questions and effectively communicate technical and non-technical concepts with clients/colleagues from operations to executives.
6. Strong project management skills -- must be able to multitask and manage multiple projects, workstreams, and programs.
7. Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners).
8. Experience leading cross-functional teams -- highly collaborative with strong interpersonal skills.
9. Motivated to set and achieve goals and take initiative within the workplace -- proactive, thorough, and transparent.
10. Thrives in evolving teams and job functions -- experience growing teams and new organizations from the ground up.
11. Comfortable working in ambiguous environments with strong critical thinking and problem solving skills.
12. Willingness to travel at least a few times a year.

Benefits:

1. People: work with talented, collaborative, and friendly people who love what they do.
2. In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
3. Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
4. Work/Life Harmony: flexible paid time off, remote work opportunities, and paid parental leave.
5. Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.
6. Savings: our 401K matching plan helps you plan ahead.
7. Remote Work Support: a comprehensive program to assist you in setting up a home office that works for you.

The approximate annual compensation range is $110,000.00 - $166,000.00. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

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More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.