Engagement Manager

Northern Base; Cincinnati (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Northern Base in Cincinnati is seeking an Engagement Manager to lead client relations, oversee project delivery, and ensure satisfaction by aligning client needs with company capabilities. You will coordinate internal teams and manage scope, finances, and risk to foster long-term partnerships.

The role requires exceptional English communication, extensive IT experience, and a strong background in cloud technologies and financial services. Collaboration with cross-functional teams is essential.

Qualifications

• 12–15 years IT experience with at least 5+ years in client-facing roles (service delivery, client management, program management).
• Experience in Banking, Financial Services and Insurance industries.
• Strong background in Public Cloud (Azure, GCP), IT networks and security.
• Experience with onsite/offshore delivery models and distributed teams.
• Excellent English communication (spoken and written).
• Collaboration with COE groups and Practice Teams; presenting to Steering Committee.

Responsibilities

• Serve as primary client contact, build trust, understand client goals.
• Orchestrate project plans, timelines, resources, and deliverables.
• Oversee project finances and contract terms.
• Address client issues, complaints, and conflicts promptly.
• Coordinate with sales, marketing, and technical teams to deliver solutions.
• Drive RFI/RFPs, proactive proposals and new business opportunities.

Skills

Client Relationship Management

Project Oversight

Financial & Contract Management

Stakeholder Management

Public Cloud (Azure, GCP)

Team Leadership

Education

Bachelor's degree in Computer Science / IT

ITIL Foundation / Intermediate

Project Management Professional (PMP)

Job description

Engagement Managerfor building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management:Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight:Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management:Oversee project finances and ensure terms are met.
• Problem Resolution:Address client issues, complaints, and conflicts promptly.
• Internal Coordination:Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development:Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building:Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment:Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications preferred:

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)