Technical Engagement Manager

IPsoft Inc.; Bloomington (IL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Care

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

IPsoft Inc. in Bloomington, Illinois, is seeking a Technical Engagement Manager to lead engagements with Fortune 1000 accounts. The role involves project management and ensuring high levels of customer satisfaction through excellent service delivery.

The ideal candidate will have a Bachelor's degree in a relevant field and 5-8 years of hands-on experience in technical roles. Strong communication and organizational skills are essential. Benefits include medical, dental, and vision insurance.

Qualifications

• 5-8 years of hands-on technical experience in required domains.
• 2-3 years in a business-oriented role, such as technical project management.
• Experience in managed services preferred.

Responsibilities

• Ensure quality standards of service delivery.
• Provide project oversight and management.
• Liaise between customer and technical teams.

Skills

Technical project management

Client service advocacy

Communication skills

Organizational skills

Results-oriented mindset

Education

Bachelor's degree in Computer Science or Information Management

Tools

Data Networking

Windows Administration

Technology Management Standards

Process methodologies (Six Sigma, Prince2)

Job description

Job Description

You will be responsible for leading the engagement of a Fortune 1000 account and the ongoing project management of the account, ensuring high levels of customer satisfaction through excellent service delivery. These activities include leading weekly status calls, technical support review meetings, quarterly executive presentations as well as day to day operational leadership and guidance. The Technical Engagement Manager will be responsible for ensuring that the account and engagements under their purview are receiving optimal support and customer satisfaction is maintained at industry leading levels.

Responsibilities

• Ensure absolute quality standards of technical & business service delivery
• Provide direct project/account oversight and management.
• Advocate client service requirements and “outside in” perspective.
• Through expert understanding of IPsoft service delivery, advocate IPsoft’s services and solutions to client account portfolio.
• Liaise between customer, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
• Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources
• Support direct management in other business and operational development initiatives, as required

Qualifications

• Bachelors degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status)
• Minimum of 5-8 years hands‑on technical experience in one or more domains required
• Minimum of 2-3 years in a business-oriented role, such as technical project management or IT lead required
• Flawless oral and written communication skills a must
• Strong organizational skills required
• Exceptional work ethic: goals-driven, results-oriented individual for whom “good enough” is not acceptable.
• In-depth experience and knowledge of business-driven technology solutions required
• Passionate about their work, their company, and their career.
• Absolute accountability: points to nobody but themselves for their success and their failures.
• Experience in managed services strongly preferred
• Functional knowledge of the below domains, with expertise in at least two, required.
• Special consideration for generalist technology backgrounds.
• Data Networking
• Storage Management
• Windows Administration
• Messaging Platforms
• Application Programming
• Application Management
• Datacenter management
• IP Telephony
• Technology Management Standards, such as ITIL, ISO, eSCM
• Process methodologies highly desired (Six Sigma, Prince2, PMBOK)
• Network & System Security
• Technology Business Management Principles
• Formal project management training a plus
• Business‑case, proposal, and technical writing skills desired

Additional Information

• Medical Insurance, Dental Insurance and Vision Care
• Short Term and Long Term Disability Insurance