Engagement Guide

Case; Cleveland (OH); Hybrid; USD 16,000 - 23,000; Part time

Job summary

Case Western Reserve University is offering a student employment opportunity with moCa Cleveland for Gallery Security & Operations and Visitor Engagement roles. The student will learn and apply museum policies, assist with exhibitions, and ensure security and visitor accessibility in public spaces.

Responsibilities include engaging visitors, supporting learning workshops, and coordinating with staff to reflect inclusivity and accessibility.

Qualifications

• Interest in education, museums, contemporary art, and/or culture.
• Motivated, reliable, responsible, and professionally oriented.
• Fluency in English with awareness and confidence in both verbal and non-verbal communication.
• Computer competency and efficiency with Google Apps.

Responsibilities

• Learn, model, and apply museum policies with visitors and staff inside galleries.
• Activate and deactivate exhibitions at public hours.
• Monitor accessibility, appearance, and cleanliness of galleries and public spaces.
• Enforce security and safeguarding policies for visitors, artworks, and spaces.
• Monitor for changes in artwork condition and environmental changes.
• Update knowledge of exhibitions, mission, events, and procedures.
• Initiate and lead interaction with diverse museum visitors and engage with new material.
• Participate in learning workshops and engage with strategies for engagement.
• Cooperate with peers and model engagement excellence.
• Implement accessibility and equity policies and reflect professionally.

Skills

Interest in education and museums

Motivated and reliable

English fluency

Google Apps proficiency

Tools

Google Apps

Job description

Case Western Reserve University: STUDENT EMPLOYMENT: UGEN (STUDENT)

Location

Museum of Contemporary Art Cleveland (moCa Cleveland)

Open Date

Jul 24, 2026

Description

GALLERY SECURITY & OPERATIONS:

• Learn, model, and apply museum philosophy, policies, and procedures with visitors and peer staff inside moCa’s galleries and other public spaces.
• Activate and deactivate exhibitions at the start and end of public hours.
• Monitor and maintain accessibility, appearance, and cleanliness of all galleries and public areas.
• Enforce security and safeguarding policies that ensure the safety of visitors, artworks, and spaces.
• Monitor for unintended changes in the condition of artwork on display.
• Monitor for environmental changes that may impact artwork conservation.
• Actively update and apply knowledge of moCa’s exhibitions, mission, events, facility, and emergency and incident procedures.

VISITOR ENGAGEMENT:

• Initiate and lead interaction with diverse museum visitors using question-based, art object-focused methods about new, frequently changing material, ideas, and exhibitions.
• Participate in all learning workshops for exhibition content and engagement strategies.
• Cooperate with and model excellence in engagement strategies for peer Engagement Guides.
• Implement accessibility and equity policies, exhibit an openness to multiple forms of knowledge and experience, and regularly participate in a reflective professional practice.

Qualifications

This position pays $14 hourly

JOB SPECIFIC QUALIFICATIONS:

• Interest in education, museums, contemporary art, and/or culture
• Motivated, reliable, responsible, and professionally oriented
• Upholds obligations and follows established procedures
• Fluency in English with awareness and confidence in both verbal and non-verbal communication
• Computer competency and efficiency with Google Apps

ESSENTIAL PHYSICAL REQUIREMENTS:

• Communicate clearly with museum staff and visitors
• Able to work in a public-facing role
• Lift and move up to 15 lbs
• Positioned for extended periods of time on concrete floors
• Positioned for extended periods of time at a counter-height desk
• Operate a computer for extended periods of time
• Move quickly between various facility areas

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Reasonable Accommodation Statement: Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity by phone at 216.368.3066 or by email [e-mail] . Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.