Security Manager

The Cleveland Museum of Art; Cleveland (OH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Free Parking

Free museum admission

401(k) with company match

Medical insurance

Vision insurance

Paid Time Off

Job summary

The Cleveland Museum of Art seeks a Security Manager to supervise the control room, parking and floor operations, directing the protection services team to safeguard the collection, facility, staff, visitors, interns and contractors.

Responsibilities include training, scheduling guards, incident reporting, and coordination with police. The role supports a safe, welcoming environment during evenings and weekends and events.

Qualifications

• Associate degree or 3–5 years related experience; bachelor’s preferred.
• Excellent interpersonal skills and ability to communicate with diverse audiences.
• First Aid and CPR certified.
• Knowledge of alarm, fire, and video surveillance systems.
• Willing to work evenings and weekends as required.

Responsibilities

• Schedule gallery guards for floor operations.
• Fingerprinting and badge issuance.
• Manage parking area operations.
• Supervise opening and closing procedures.
• Oversee floor operations during hours and events.
• Investigate incidents and write reports.
• Coordinate with police and civil authorities as needed.
• Train staff in safety, security and visitor service.

Skills

Interpersonal skills

Conflict resolution

Communication

First Aid & CPR trained

Surveillance systems knowledge

Security management

Policy development

Education

Associate degree

Bachelor's degree preferred

Tools

Video surveillance systems

Fire alarm systems

Job description

The Security Manager supervises the control room, parking and floor operations. Manages activities of the museum’s protection services team to provide adequate safety, protection and security for the collection, facility, staff, visitors, interns, volunteers, and contractors. Provides training to staff in safety, security and visitor service as needed.

Requirements and Key Competencies

Associate degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred.

Employee should have excellent interpersonal skills, be dependable, and be willing and available to work evenings and weekends as required. Ability to communicate effectively with a wide range of people in a variety of situations essential. Able to properly manage conflict resolution in a professional and kind manner. Formulate recommendations for the development or modification of policies and practices that promote diversity, inclusivity, and equity. Participate in professional organizations to promote networking and best practices. Required to be trained and certified in First Aid and CPR. Knowledge of experience of alarm, fire, and video surveillance systems.

Responsibilities

• Schedule gallery guards for floor operations.
• Fingerprinting and issuance of security identification badges.
• Manages all functions of the protection services parking area.
• Supervises and participates in museum opening and closing procedures.
• Manage floor operations during public hours and events.
• Assumes gallery or post duties as necessary to cover lunch/break reliefs or as other circumstances dictate.
• Investigates and writes incident reports such as accidents, thefts, and other security related events. Reports and submits incidents to security operation.
• Resolves and recommend solutions to various departmental and employee problems and situations.
• Proposes updates to departmental documents, as necessary.
• Required to fill in when needed to maintain a proper level of security management in the building. On call as needed.
• Assists in interviewing, hiring, and training gallery guards, security supervisors and night watch personnel.
• Prepares disciplinary reports and presents to staff.
• Cooperates with police, fire and civil defense authorities as needed.
• Provides training of first aid and CPR, safety, customer service and other duties.
• Manages lost and found.
• Conducts roll call daily. Informs staff of appropriate information.
• Serves as primary contact on weekends, evenings and holidays concerning visitor service issues and building safety concerns.
• Continues education and training in related fields to improve quality of services.
• Performs other duties as assigned.

This position works 40 hours per week on second shift with an annual salary of $60,000.

Full-time Benefits include:

• Free, unlimited admission to select Cleveland Museum of Art ticketed exhibitions (two adult member tickets per visit, subject to availability)
• 50% off admission to select ticketed exhibitions for members' guests
• Free admission to select ticketed exhibitions for unlimited children, 17 and younger, when accompanied by a member
• Priority registration and discounts for museum art classes for adults and children
• 20% discount in the museum store
• 25% discount in the museum restaurant and café
• Annual subscription to Cleveland Art members magazine
• Free Garage Parking
• Your employment relationship with the museum qualifies you for free or discounted admissions to other cultural institutions such as the Natural History Museum, Botanical Gardens, The Cleveland Zoo, etc.
• Medical
• Vision
• Life and Accidental Death and Dismemberment Insurance
• Voluntary Life
• Short Term Disability
• Long Term Disability
• HSA
• FSA
• 401(k) with company match
• Critical Illness Insurance
• ID Theft
• Legal Services
• Pet Insurance
• Employee Assistance Program
• Paid Time Off

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.