Customer Success Specialist

Zendr; Arlington (VA); On-site; USD 162,000 - 198,000; Full time

Job summary

A modern tech vendor is seeking an experienced Engagement Director to lead customer success initiatives across the Department of Defense. This senior, strategic role is responsible for embedding the platform into key workflows, ensuring measurable impact. Candidates should have over 8 years of experience in customer success or program management within the federal sector, alongside a proven record of managing complex, data-driven programs. This is a full-time position based in Arlington, Virginia.

Qualifications

• 8+ years of experience in customer success, consulting, or program management within the federal or defense sector.
• Deep understanding of the Department of Defense landscape.
• Proven ability to manage complex, data-driven programs with measurable outcomes.

Responsibilities

• Serve as the primary relationship owner for senior DoD stakeholders.
• Partner with program offices to translate mission requirements into actionable use cases.
• Develop strategic account plans focused on customer retention, renewal, and growth.

Skills

Customer success

Consulting

Program management

Data-driven program management

Relationship management

Tools

Enterprise software

Analytics tools

Decision-support tools

Job description

This range is provided by Zendr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$180,000.00/yr - $180,000.00/yr

Scaling Federal and Commercial Cybersecurity, OSINT, Data, and AI teams 🚀

Customer Success Manager - Engagement Director – Department of Defense

This Vendor is modernizing how the U.S. government makes decisions with data. Our decision-science platform delivers AI‑powered insights that help defense and national security leaders assess industrial base readiness, strengthen supply chains, and make faster, smarter acquisition decisions.

We are seeking an experienced Engagement Director to lead customer success and engagement initiatives across the Department of Defense. This is a senior, strategic role responsible for ensuring that Govini’s platform is embedded into key mission workflows and that every client engagement delivers measurable impact.

What You’ll Do as an Engagement Director:

• Serve as the primary relationship owner for senior DoD stakeholders - including acquisition, logistics, and industrial base policy teams.
• Partner with program offices to translate mission requirements into actionable use cases on the Govini platform.
• Develop strategic account plans focused on customer retention, renewal, and growth across large DoD programs.

What You Bring as an Engagement Director:

• 8+ years of experience in customer success, consulting, or program management within the federal or defense sector.
• Deep understanding of the Department of Defense landscape.
• Proven ability to manage complex, data-driven programs with measurable mission outcomes.
• Experience with enterprise software, analytics, or decision‑support tools.

Seniority level

• Executive

Employment type

• Full‑time

Job function

• Software Development