Engagement Operations Professional

University of Colorado; South Dakota; Hybrid; USD 50.000 - 70.000; Teilzeit

Zusammenfassung

University of Colorado Anschutz Innovations seeks an Engagement Operations Professional to support the post-execution billing lifecycle for faculty and provider consulting engagements. You will manage the CUI Consulting Billing inbox, verify billing information, and coordinate invoicing with vendors and internal teams.

This role combines high-volume communication with data management, workflow coordination, and process improvement to ensure timely, accurate billing and responsive service to

Qualifikationen

• A bachelor's or advanced degree from an accredited institution in business, finance, accounting, public administration, health administration, information systems, communications, or a related field.
• Experience using Microsoft Outlook, Excel, Word, and shared electronic records or databases.
• Demonstrated experience managing detailed tasks, written communications, or administrative workflows with accuracy and timely follow-through.

Aufgaben

• Monitor and organize the CUI Consulting Billing inbox during working hours using established procedures and templates.
• Review submissions from faculty, providers, and administrators reporting hours or services and verify required billing information.
• Prepare, coordinate, or route billing requests and maintain records of status and next steps.
• Respond to routine questions regarding invoicing requirements, billing status, and payment timing using approved templates.
• Coordinate vendor setup communications with third parties and escalate nonstandard requests as needed.
• Maintain records across contracting and invoicing databases, including transferring agreements into the workflow.
• Develop desk procedures, templates, tracking tools, and FAQ resources for consistent service.
• Analyze recurring issues and data quality to recommend process improvements and transparency.
• Prepare basic activity summaries and operational metrics such as inquiry volume and aging items.

Kenntnisse

Attention to detail

Administrative coordination

Written communication

Ausbildung

Bachelor's or advanced degree in business/finance/accounting or related field

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Jobbeschreibung

University of Colorado Anschutz
Department: CU Anschutz Innovations
Job Title: Engagement Operations Professional
Position #:00730768 - Requisition #: 41544
This is a Temporary position limited to no more than 9-months.

Job Summary

The Engagement Operations Professional will support CU Anschutz Innovations in administering the post-execution billing and invoicing lifecycle for faculty and provider consulting engagements. They will help manage the CUI Consulting Billing shared inbox, which serves as a central communication pathway for reporting consulting hours, initiating customer billing, supporting vendor set-up, and responding to payment-status and process inquiries.

This role combines high-volume communication, careful data management, workflow coordination, and process improvement. They will help ensure requests are acknowledged promptly, routed appropriately, documented consistently, and advanced through the billing and payment process.

Key Responsibilities

• Monitor and organize the CUI Consulting Billing shared inbox during assigned working hours, using established procedures, templates, categories, and escalation pathways.
• Review submissions from faculty, providers, and administrators reporting hours or services completed under executed consulting agreements; verify that required billing information is present and follow up on incomplete submissions.
• Prepare, coordinate, or route billing requests to the appropriate team member, and maintain clear records of request status, outstanding information, next steps, and completion.
• Respond to routine questions from providers, administrators, customers, and other partners regarding invoicing requirements, billing status, payment timing, and process expectations using approved communication templates and guidance.
• Coordinate routine vendor setup communications with third-party organizations, including gathering and routing required forms or institutional information while escalating tax, legal, compliance, or nonstandard requests to the appropriate staff member.
• Maintain accurate and complete records across the contracting and invoicing databases, including transferring executed agreements into the invoicing workflow and validating key fields such as parties, providers, rates, contract dates, billing contacts, payment terms, and engagement status.
• Develop and maintain desk procedures, response templates, tracking tools, frequently asked questions, and other resources that support consistent service and operational continuity.
• Analyze recurring questions, delays, handoff issues, and data-quality problems; recommend and help implement practical process improvements that reduce repetitive work and improve transparency for all parties.
• Prepare basic activity summaries and operational metrics, such as inquiry volume, response timeliness, aging items, incomplete submissions, and recurring issue categories.

Work Location

Hybrid - this role is eligible for a hybrid schedule, as needed for in-person meetings.

Why Join Us

CU Anschutz Innovations is an integral part of The University of Colorado's Anschutz Medical Campus, a top-tier academic medical institution, collaborating with pioneering researchers, clinicians, staff, and external partners at the University of Colorado, staff at UCHealth and Children's Hospital Colorado. Together, we power innovation by imagining, discovering and commercializing advanced healthcare solutions, including treatments, medical devices, and cutting-edge technologies.

Our mission at CU Anschutz Innovations is driven by the unique collaborative environment we operate in, and our guiding principle is to transform breakthrough discoveries and treatments into realities within an efficient ecosystem that accelerates their availability to patients. This approach not only empowers our partners to have an immediate and meaningful impact but also enhances the quality of life and outcomes for patients now and in the future, at both CU and beyond.

Qualifications

Minimum Qualifications

• A bachelor's or advanced degree from an accredited institution in business, finance, accounting, public administration, health administration, information systems, communications, or a related field.
• Experience using Microsoft Outlook, Excel, Word, and shared electronic records or databases.
• Demonstrated experience managing detailed tasks, written communications, or administrative workflows with accuracy and timely follow-through.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications

• Experience with billing, invoicing, accounts receivable, vendor onboarding, contract administration, customer service, or professional-services operations.
• Experience managing a shared inbox, ticket queue, customer relationship management system, or other high-volume request channel.
• Experience improving a process, documenting a workflow, creating templates, or analyzing operational data.
• Familiarity with univer