Engagement Associate

Profound; New York (NY); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Equity

Full range of benefits and perks

Job summary

A leading AI startup located in New York City is seeking an Engagement Associate to support the Engagement Management team. This on-site role involves collaborating with customers to improve their AI visibility and satisfaction. You will conduct strategic audits, manage customer interactions, and liaise with internal teams to resolve technical issues. The expected base salary is $80,000, with additional compensation opportunities through commission. This position is ideal for a motivated individual eager to grow in a dynamic environment.

Qualifications

• Motivated individual ready to tackle challenging goals.
• Ability to manage customer interactions effectively.
• Willingness to work in a fast-paced environment.

Responsibilities

• Support Engagement Management team in customer meetings.
• Craft strategic AEO audits for customer insights and recommendations.
• Understand customer goals and marketing ecosystem.
• Manage stakeholder engagements and Slack channels.
• Collaborate with Sales, Product, and Engineering teams.

Skills

Self-starter

Strategic thinking

Problem solving

High-volume interactions

Resilience

Coachability

Job description

About Profound

Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.

We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).

Learn more at tryprofound.com.

Profound is on a mission to help companies understand and control their AI presence. As an Engagement Associate, you will partner closely with the Engagement Management teams to help address customer needs, drive adoption, and facilitate meaningful outcomes through targeted support and initiatives. At Profound, you will help guide customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility utilizing the Profound platform.

What You’ll Do

• Support the Engagement Management team with daily customer meetings, preparation, action items, and strategic initiatives.
• Craft regular strategic AEO audits that include key insights, performance metrics, and recommendations for customers of all sizes — from enterprise to startup.
• Develop a deep understanding of customer objectives and their broader marketing ecosystem.
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover and manage customer Slack channels to ensure all messages are addressed.
• Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges.

Who You Are

• Self-starter, highly motivated, and driven to tackle big, lofty goals.
• Strategic thinker and problem solver for ambiguous challenges.
• Gritty and ready to roll up your sleeves with hard work.
• Comfortable with high-volume interactions and resilient in demanding work environments.
• Highly coachable and open to feedback, continuously refining your craft.
• Bonus: working toward becoming an Engagement Manager in the future.

Location

This is an on-site role in our Union Square office —designed for builders who thrive on speed, iteration, and impact.

For this role, the expected base salary range is $80,000 before commission ($115,000 On-Target Estimate). Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.