Manager, Engagement Management, Enterprise

Profound; Boston (MA); On-site; USD 135,000 - 210,000; Full time

Benefits offered by this job

Equity

Benefits package

On-site Boston office

Job summary

Profound is seeking an Engagement Manager to lead and develop a team focused on customer outcomes in the AI-era marketing space. This on-site Boston role concentrates on retention, adoption, and expansion, with collaboration across Sales, Product, and Engineering to align on priorities and deliver measurable impact.

You will recruit and coach talent, establish scalable processes, and maintain strong customer health metrics.

Qualifications

• 5+ years in customer success or account management.
• 2+ years directly managing and developing a team.
• Proven ability to scale customer-facing teams delivering measurable outcomes.
• Excellent communication and executive presence for strategic conversations.
• Strong cross-functional collaboration with Sales, Product, and Engineering.

Responsibilities

• Lead, coach, and develop a team of Engagement Managers.
• Own team-level retention, adoption, and expansion metrics.
• Refine engagement methodologies, playbooks, and processes for scalable experiences.
• Monitor customer health and intervene for at-risk accounts.
• Serve as escalation point for high-priority or complex situations.
• Collaborate with Sales and Account Management to align engagement and commercial goals.
• Partner with Product and Engineering to influence roadmaps and address needs.
• Grow deep expertise in the AI search space and evolving market.
• Recruit, hire, and onboard top talent for the Engagement Management function.

Skills

Customer success

Team management

Executive presence

Data-driven leadership

Cross-functional collaboration

Search/Marketing industry knowledge

Leadership coaching

Job description

Overview

Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.

Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we\'re a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us.

Responsibilities

• Lead, coach, and develop a team of Engagement Managers, fostering a high-performance culture centered on customer outcomes and professional growth
• Own team-level retention, adoption, and expansion metrics, ensuring consistent delivery against key customer health and business objectives
• Establish and refine engagement methodologies, playbooks, and processes that enable consistent, scalable customer experiences
• Conduct regular one-on-ones and team meetings to monitor customer health, identify at-risk accounts, and drive proactive intervention strategies
• Serve as an escalation point for high-priority or complex customer situations, partnering directly with stakeholders when needed
• Collaborate with Sales and Account Management leadership to align engagement strategies with commercial goals and ensure seamless lifecycle handoffs
• Partner with Product and Engineering to aggregate customer feedback, influence roadmap priorities, and address evolving customer needs
• Build and maintain deep expertise in the AI search space and ensure the team continually evolves its understanding of how large language models shape the market
• Recruit, hire, and onboard top talent to grow the Engagement Management function in line with business needs

Who You Are

• 5 or more years of experience in customer success, account management, or consulting, including at least 2 years directly managing and developing a team
• Proven track record of building and scaling customer-facing teams that deliver measurable business outcomes
• Excellent communication skills and executive presence, with the ability to coach others on strategic conversations and business reviews
• Strong operational mindset with experience designing and implementing scalable processes and performance frameworks
• Data-driven leader comfortable setting team KPIs and translating portfolio-level insights into action
• Comfortable navigating ambiguity and leading teams through change in a fast-paced, high-growth environment
• Skilled at cross-functional collaboration with Sales, Product, and Engineering leadership
• Experience in the search or marketing industry is a strong plus

Location

This is an on-site role based in our Boston office, designed for builders who thrive on speed, iteration, and meaningful impact.

Compensation

For this role, the expected base salary range is $135,000 to $210,000 before variable compensation. Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you\'re contacted by anyone using a different domain, please disregard and report it as spam.