Engagement Manager, Scale

Slope; San Francisco (CA); On-site; USD 85,000 - 160,000; Full time

Benefits offered by this job

Equity

Job summary

Slope is searching for an Engagement Manager to lead AI search initiatives, based in their San Francisco office. You will drive customer engagement, partnering with cross-functional teams to ensure successful implementation and adoption of the Profound platform.

The ideal candidate will have at least 2 years of experience in customer success or as a growth-oriented product manager. A strong analytical mindset and the ability to work in dynamic environments are essential for this role.

The expected salary range is $85,000 to $160,000, complemented by a competitive total compensation package.

Qualifications

• 2+ years of experience in customer success or growth-oriented product management.
• Strong critical thinking and systems thinking skills.
• Experience in the search or marketing industry.

Responsibilities

• Develop and execute strategies for customer engagement.
• Own the customer journey from onboarding to measurable outcomes.
• Collaborate with internal teams to optimize implementation.

Skills

Customer success experience

Strong communication skills

Analytical mindset

Ability to manage multiple initiatives

Job description

Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.

Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us.

As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility.

What you’ll do

• Develop and execute tech-touch strategies in partnership with the Scale team to ensure hundreds of SMB customers are realizing value from the Profound platform

• Own the full customer journey through automation and scaled strategies, from onboarding and implementation to driving measurable business outcomes

• Become an expert in the AI search space and develop a strong understanding of how large language models work

• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals

• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Who you are

• 2 or more years of experience working with scale, tech-touch, or SMB customers in a customer success capacity, or experience as a growth-oriented product manager

• Ability to own processes end to end with strong systems thinking and critical thinking skills

• Excellent communication skills with the ability to deliver presentations and demonstrations effectively

• Self-motivated and driven, with a passion for building strong customer relationships

• Comfortable diving into challenges and operating in ambiguous environments

• Strong analytical mindset with comfort working with quantitative data

• Comfortable managing multiple initiatives simultaneously

• Experience in the search or marketing industry

Location

This is an on-site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $85,000 to $160,000 before variable compensation. Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.