Engagement and Membership Coordinator

Greater Stillwater Chamber of Commerce; Stillwater (MN); On-site; USD 32,000 - 36,000; Part time

Benefits offered by this job

Vacation

Flexibility

Job summary

The Greater Stillwater Chamber of Commerce is seeking an outgoing, organized Engagement & Membership Coordinator to support membership engagement, chamber programs, community events, sponsorships, and day-to-day operations.

This role serves as a key link between the Chamber and its members, handling memberships, renewals, onboarding, and ongoing engagement, plus event coordination for signature events and World Snow Celebration.

Qualifications

• Excellent interpersonal and relationship-building skills.
• Strong organizational and administrative skills.
• Excellent written and verbal communication skills.
• Experience in membership, customer service, events, or nonprofit work.
• Ability to engage with business owners, sponsors, and the public.
• Strong follow-through and attention to detail.
• Ability to manage multiple projects and deadlines.
• Comfort working independently within a small team.
• Flexible and solution-oriented mindset.
• Proficiency with Microsoft Office and Google Workspace.
• Experience with CRM and membership-management systems.

Responsibilities

• Process new memberships, renewals, and changes.
• Maintain member records in the membership system.
• Welcome and onboard new members; conduct follow-ups.
• Support retention efforts and member engagement.
• Coordinate programs, events, and ribbon-cuttings.
• Assist with sponsorships and World Snow Celebration.
• Provide on-site event support and logistics.
• Respond to member inquiries and registrations.
• Communicate regularly with members and partners.

Skills

Interpersonal skills

Organizational skills

Communication skills

Membership/events/nonprofit experience

CRM / membership-management

Relationship building

Multi-project management

Tools

CRM systems

Microsoft Office

Google Workspace

Registration & database systems

Job description

Greater Stillwater Chamber of Commerce and Foundation

Reports to: President

Status: Part-Time, Approximately 25-30 Hours per Week

POSITION SUMMARY

The Greater Stillwater Chamber of Commerce is seeking an outgoing, organized, relationship-focused Engagement & Membership Coordinator to support membership engagement, Chamber programs, community events, sponsorships, and day-to-day operations.

This position serves as an important point of connection between the Chamber and its members. Responsibilities include managing membership transactions and records, following up with members, supporting member retention and engagement, coordinating networking programs and ribbon cuttings, and coordinating several Chamber signature events.

The position will also provide hands-on assistance during the World Snow Celebration and support sponsorship efforts across Chamber programs and events.

As part of a small Chamber team, this individual must be comfortable moving between member service, event coordination, administrative work, community engagement, and on-site event responsibilities.

MEMBERSHIP ENGAGEMENT

·Process new memberships, renewals, membership changes, and other membership transactions

·Maintain accurate member information within the Chamber’s membership management system

·Welcome and onboard new Chamber members

·Conduct follow-up with new and existing members

·Assist with membership renewals and retention efforts

·Follow up with members regarding outstanding information, registrations, renewals, and other membership needs

·Help members understand and utilize their Chamber benefits

·Identify opportunities to increase member participation and engagement

·Assist members with event registrations, account questions, and general Chamber inquiries

·Maintain regular communication with members and build strong relationships throughout the business community

·Assist with membership outreach and prospective member follow-up

·Track membership activity and assist the President with membership reporting and retention efforts

CHAMBER PROGRAMS & NETWORKING

Support and Assist:

·Coffee Talk

·Other Chamber programs and gatherings as assigned

Responsibilities may include scheduling and coordinating programs with host businesses; communicating event details; managing registrations and attendance; preparing signage, name tags, and materials; coordinating ribbon-cutting logistics with businesses, Chamber Ambassadors, city officials, and other participants; attending and representing the Chamber; welcoming attendees and facilitating connections; conducting follow-up; and identifying opportunities to improve member participation.

EVENT COORDINATION

Coordinate and support:

·St. Croix Valley Community Showcase

·Holiday Business Social

·Other events and programs as assigned

Event responsibilities may include:

• Develop and manage event timelines, task lists, and logistics
• Coordinate vendors, entertainment, exhibitors, participants, volunteers, and other event partners
• Coordinate event registrations and participant communications
• Assist with permits, site logistics, signage, supplies, equipment, and event materials
• Work with Chamber staff, committees, volunteers, municipalities, and community partners
• Provide on-site event management and troubleshooting
• Assist with event setup and teardown
• Conduct post-event follow-up and evaluation

SPONSORSHIP SUPPORT

Support sponsorship efforts across Chamber events, programs, and initiatives in coordination with the President and Chamber team.

Responsibilities may include:

·Assist with identifying and cultivating potential sponsors

·Support sponsor outreach and follow-up

·Help prepare sponsorship proposals and materials

·Maintain sponsorship records, commitments, benefits, and contact information

·Coordinate sponsor logos, signage, advertising, registrations, tickets, and other benefits

·Communicate with sponsors regarding deadlines and event information

·Ensure sponsor benefits and recognition are fulfilled

·Assist with sponsor activation and on-site sponsor needs

·Assist with sponsor appreciation and post-event follow-up

·Help strengthen long-term relationships with Chamber sponsors and business partners

WORLD SNOW CELEBRATION

This position will provide hands-on assistance to the World Snow Celebration team as needed. This is a supporting role rather than a lead event-management role and may include:

·Event setup and logistics

·Registration and participant support

·Hospitality assistance

·Volunteer support

·Helping wherever needed during World Snow Celebration week

Some evening and weekend hours will be required for events and programs.

COMMUNITY ENGAGEMENT

·Represent the Chamber professionally throughout the Greater Stillwater and St. Croix Valley business community

·Develop positive relationships with Chamber members, prospective members, sponsors, volunteers, businesses, municipalities, and community partners

·Attend Chamber and community events as assigned

·Serve as a welcoming Chamber representative at programs and events

·Help connect businesses with Chamber resources, programs, and one another

·Support the Chamber’s efforts to increase visibility, participation, and member value

ADMINISTRATIVE & OFFICE SUPPORT

·Answer and route incoming telephone calls

·Greet members, visitors, and guests

·Respond to general emails and inquiries

·Process registrations and membership-related transactions

·Maintain membership, event, sponsorship, and contact records

·Perform data entry and maintain accurate information within Chamber systems

·Prepare materials for meetings, programs, and events

·Assist with printing, copying, mailing, filing, and general office organization

·Maintain organized electronic files and shared documents

·Provide administrative support to the President and Chamber team as needed

·Assist other staff during busy periods and major events

·Perform other general duties and special projects as assigned by the President

QUALIFICATIONS

·Excellent interpersonal and relationship-building skills

·Strong organizational and administrative skills

·Excellent written and verbal communication skills

·Experience in membership, customer service, sales, hospitality, events, nonprofit organizations, or a related field

·Ability to comfortably engage with business owners, community leaders, members, sponsors, and the public

·Strong follow-through and attention to detail

·Ability to manage multiple projects and deadlines

·Comfort working independently while functioning as part of a small team

·Ability to remain flexible and solution-oriented

·Working knowledge of Microsoft Office and Google Workspace

·Experience with CRM, membership-management, registration, or database systems is preferred

·Knowledge of the Greater Stillwater and St. Croix Valley business community is a plus

WORK ENVIRONMENT & SCHEDULE

This is approximately a 30-hour-per-week position. The regular schedule will generally occur during Chamber business hours; however, flexibility is required.

Chamber events frequently take place outside traditional business hours. The employee must be available for occasional early mornings, evenings, and weekends, including significant hands-on participation during major Chamber events and World Snow Celebration week.

THE RIGHT PERSON FOR THIS ROLE

This position is ideal for someone who genuinely enjoys people and relationship building. The successful candidate will be comfortable calling a member to check in, welcoming a new business, coordinating a ribbon cutting, helping secure or service a sponsor, managing membership information, attending a Coffee Talk, organizing a community event, answering the Chamber phone, or jumping in to help at World Snow.

We are looking for someone who is welcoming, organized, responsive, relationship-focused, dependable, and willing to pitch in wherever needed to support our members, sponsors, events, organization, and community.

Salary Range: $32,000 - $36,000 depending on experience

Benefits: Vacation, flexibility - currently, no other benefits

Local to the St. Croix Valley is preferred