We're in search of a Member Services Coordinator

Chagrin Valley Chamber of Commerce; Kentucky; Hybrid; USD 45,000 - 50,000; Full time

Job summary

The Chagrin Valley Chamber of Commerce is seeking a reliable Member Services Coordinator to lead membership growth, retention, and daily office operations in a fast-paced environment. You’ll serve as liaison to the Membership Committee, manage inquiries, update CRM, and help plan and run our flagship events and monthly gatherings, while collaborating on email marketing and content.

40 hours/week, on-site in Chagrin Falls, OH, with compensation between $45,000 and $50,000 plus benefits;

Qualifications

• 3+ years of experience in membership management, community relations, administrative support, or business development.
• Exceptional writing and verbal skills—you love starting conversations, building genuine relationships, and working alongside volunteer committees.
• High attention to detail, super-organized, self-motivated, adaptable, and guided by a strong sense of integrity.
• Comfortable with Microsoft Office, Google Workspace, Canva, Constant Contact, and general database or administrative software.

Responsibilities

• Membership growth and retention; liaison to the Membership Committee.
• Manage member inquiries and update CRM records.
• Plan and support flagship events, networking mixers, and monthly gatherings.
• Collaborate on day-to-day email marketing and social media content.

Skills

Membership management

Communication skills

Administrative support

Community relations

Tools

Microsoft Office

Google Workspace

Canva

Constant Contact

Job description

We're in search of a Member Services Coordinator

Job Opening: Member Services Coordinator
Organization: Chagrin Valley Chamber of Commerce
Location: Picture-perfect Chagrin Falls, OH
Reports To: Executive Director
Position Type: Full-Time / On-Site
About Us
Located right in the heart of historic Chagrin Falls, the Chagrin Valley Chamber of Commerce is the champion, cheerleader, and connector for 500+ local businesses across our amazing region! Our mission? To promote and enhance a strong business community and economic environment in the Chagrin Valley.
Why You’ll Love Working With Us

• Be the Local Hero: Make a real, visible impact on the small businesses and non-profits that give our valley its charm and drive our regional economy.
• Build Lasting Connections: Take charge of our membership efforts, working hand-in-hand with our dedicated Membership Committee.
• Great People, Great Vibes: Work side-by-side with our Executive Director, our Events and Communications Associate, and local business leaders in a supportive, collaborative environment.

Position Overview

As our Member Services Coordinator, you are the powerhouse behind our membership growth, retention, and daily office operations! You’ll serve as the main office liaison to our Membership Committee, drive member engagement, and keep our office running seamlessly while collaborating closely with our team on community events.

If you are a relationship-builder, super-organized, energetic, and thrive in a fast-paced environment—we want you on our team!

Key Responsibilities

• Membership Champion & Committee Liaison: Lead the charge on membership growth and retention! You will serve as the primary office liaison to our active Membership Committee, partnering with them to welcome new members, retain our community base, and brainstorm creative engagement strategies.
• Member Relations: Be a warm, welcoming face at the Chamber, fielding daily inquiries from members and visitors with a smile, updating membership records in our CRM.
• Event & Program Support: Partner with the Executive Director and our Events and Communications Associate to help plan, promote, and run our flagship community events, networking mixers, and monthly gatherings.
• Cross-Team Collaboration: Work with our Events and Communications Associate, on day-to-day email marketing, social media channels, and content creation, ensuring our message to our members and community is always top-notch.

What You Bring to the Table

• Experience: 3+ years of experience inmembership management, community relations, administrative support, or business development.
• People & Communication Skills: Exceptional writing and verbal skills—you love starting conversations, building genuine relationships, and working alongside volunteer committees.
• The Magic Touch: High attention to detail, super-organized, self-motivated, adaptable, and guided by a strong sense of integrity.
• Tech Savvy: Comfortable with Microsoft Office, Google Workspace, Canva, Constant Contact, and general database or administrative software.

Hours/Compensation:

• 40 hours a week, M-F (Some evening/weekend events, but hours adjusted accordingly).
• $45,000- $50,000 annual salary based on experience. Simple IRA Retirement plan. Paid vacation.
• The Chagrin Valley Chamber of Commerce is an equal opportunity employer. This document identifies typical job functions and is not intended to be an exhaustive list of all possible work duties. Employee performance is evaluated according to Chamber policy.