Energy Storage Tech Support Specialist

JMI Resource (formerly 5-Star Staffing Solutions); Clearwater (FL); On-site; USD 60,000 - 65,000; Full time

Job summary

JMI Resource (formerly 5-Star Staffing Solutions) seeks a technically minded Technical Support Specialist to assist customers using energy storage systems. You will act as a bridge between customers, engineering, and operations, translating needs into practical solutions.

The role focuses on technical aptitude, problem solving, and clear communication, with on-site work in Clearwater, FL. No sales quotas; you will support quotes, order processes, and product configurations while prioritizing

Qualifications

• Bachelor's degree or equivalent in a technical or business field.
• 3–5 years in technical support or related roles.
• Technical exposure to electrical systems, manufacturing, HVAC, automotive, marine, energy, or related environments preferred.
• Ability to understand and communicate technical concepts clearly.
• Strong organizational and multitasking skills.
• Proficiency in CRM systems and Microsoft Office.

Responsibilities

• Serve as a primary contact for technical customer inquiries related to batteries, chargers, inverters, and power systems.
• Troubleshoot issues and guide customers toward appropriate solutions.
• Interpret technical documentation, specifications, and product data.
• Translate customer requirements into clear technical information for engineering and operations teams.
• Support product configuration and solution recommendations.
• Collaborate cross-functionally to ensure alignment on capabilities and constraints.
• Assist in preparing quotes, cost estimates, and documentation.
• Support order entry and purchasing workflows.
• Ensure accuracy and timely coordination of deliveries and follow-ups.
• Resolve customer concerns professionally and efficiently.
• Identify recurring issues or workflow gaps.
• Contribute ideas for process and service improvements.

Skills

Technical aptitude

Communication of technical concepts

Organizational multitasking

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Microsoft Office

Job description

JMI Resource (formerly 5-Star Staffing Solutions) seeks a technically minded Technical Support Specialist to assist customers using energy storage systems. You will act as a bridge between customers, engineering, and operations, translating needs into practical solutions.

The role focuses on technical aptitude, problem solving, and clear communication, with on-site work in Clearwater, FL. No sales quotas; you will support quotes, order processes, and product configurations while prioritizing