Inside Sales Associate

JMI Resource (formerly 5-Star Staffing Solutions); Clearwater (FL); On-site; USD 60,000 - 65,000; Full time

Job summary

JMI Resource (formerly 5-Star Staffing Solutions) seeks a technically minded Technical Support Specialist to assist customers using energy storage systems. You will act as a bridge between customers, engineering, and operations, translating needs into practical solutions.

The role focuses on technical aptitude, problem solving, and clear communication, with on-site work in Clearwater, FL. No sales quotas; you will support quotes, order processes, and product configurations while prioritizing

Qualifications

• Bachelor's degree or equivalent in a technical or business field.
• 3–5 years in technical support or related roles.
• Technical exposure to electrical systems, manufacturing, HVAC, automotive, marine, energy, or related environments preferred.
• Ability to understand and communicate technical concepts clearly.
• Strong organizational and multitasking skills.
• Proficiency in CRM systems and Microsoft Office.

Responsibilities

• Serve as a primary contact for technical customer inquiries related to batteries, chargers, inverters, and power systems.
• Troubleshoot issues and guide customers toward appropriate solutions.
• Interpret technical documentation, specifications, and product data.
• Translate customer requirements into clear technical information for engineering and operations teams.
• Support product configuration and solution recommendations.
• Collaborate cross-functionally to ensure alignment on capabilities and constraints.
• Assist in preparing quotes, cost estimates, and documentation.
• Support order entry and purchasing workflows.
• Ensure accuracy and timely coordination of deliveries and follow-ups.
• Resolve customer concerns professionally and efficiently.
• Identify recurring issues or workflow gaps.
• Contribute ideas for process and service improvements.

Skills

Technical aptitude

Communication of technical concepts

Organizational multitasking

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Microsoft Office

Job description

Technical Support Specialist (Energy Storage Systems)

Location: Clearwater, FL 33765 (On-site)

Employment Type: Full-Time (Direct Hire; Temp-to-Perm considered)

Schedule: Monday-Friday, standard business hours (8:00 AM-5:00 PM) with 1-hour lunch

Start Date: Flexible

Salary Range: $60,000 - $65,000 Annually (Base; no commission/bonus)

Agency Note: This position is focused on technical customer support and applications assistance. It does not include sales quotas or commission incentives.

About The Role

We are seeking a technically minded professional to support customers using advanced lithium battery and power system products. This role serves as a key coordination point between customers, engineering, and internal teams, helping translate technical needs into practical solutions.

This position is best suited for individuals with technical curiosity or hands-on exposure to electrical, mechanical, or manufactured systems who enjoy problem-solving and customer interaction. While you will collaborate with sales teams on quotes and order processes, this is not a quota-carrying sales role. Priority will be given to candidates demonstrating technical aptitude or relevant system exposure.

Inside support workflows and order processes can be trained; technical mindset and analytical thinking are essential.

Key Responsibilities

Technical Support & Customer Assistance

• Serve as a primary contact for technical customer inquiries related to batteries, chargers, inverters, and power systems
• Troubleshoot issues and guide customers toward appropriate solutions
• Interpret technical documentation, specifications, and product data

Applications & Internal Coordination

• Translate customer requirements into clear technical information for engineering and operations teams
• Support product configuration and solution recommendations
• Collaborate cross-functionally to ensure alignment on capabilities and constraints

Order & Process Support

• Assist in preparing quotes, cost estimates, and documentation
• Support order entry and purchasing workflows
• Ensure accuracy and timely coordination of deliveries and follow-ups

Customer Experience & Improvement

• Resolve customer concerns professionally and efficiently
• Identify recurring issues or workflow gaps
• Contribute ideas for process and service improvements

Required Qualifications

• Bachelor's degree or equivalent experience in a technical or business-related field
• 3-5 years of experience in technical support, applications support, customer support, field service, or similar roles
• Technical exposure in electrical systems, manufacturing, HVAC, automotive, marine, energy, or related environments preferred
• Ability to understand and communicate technical concepts clearly
• Strong organizational and multitasking skills
• Proficiency in CRM systems and Microsoft Office

Candidates with primarily quota-carrying inside/outside sales backgrounds may not find this role aligned.

Preferred Experience

• Familiarity with lithium batteries, DC electrical systems, chargers, or inverters
• Experience reviewing schematics or technical documentation
• Exposure to ISO-driven or regulated operational environments
• NetSuite or customer support platform experience