Technical Support Engineer - Inverters & Energy Storage

United States Digital Space LLC; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

SAJ, a global manufacturer of smart energy storage solutions, is seeking a technical support specialist. You will provide phone and email-based fault finding for installers and customers, generate CRM cases, and respond to technical product inquiries.

Collaborate with service, sales and repair teams to resolve issues quickly; develop and maintain technical documentation for product commissioning; contribute to the ongoing improvement of support processes and participation in exhibitions.

Qualifications

• Relevant qualification in electronic engineering or renewable energy.
• Experience with inverter and battery products is a plus.
• Strong customer-service orientation and problem solving.
• Fluent in Romanian and English.

Responsibilities

• Provide phone and email based problem solving and fault finding support for installers and customers.
• Generate cases via CRM to track and resolve customer enquiries.
• Answer technical product enquiries.
• Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently.
• Develop technical documentation for commissioning of our products.
• Assist in developing the technical support process of the business.
• Assist in Sales Exhibitions and Trade Fairs.
• Liaise with Technical Support International.

Skills

Inverters

Batteries

Customer support

Inter-department communication

Education

Electronic engineering or renewable energy qualification

Job description

SAJ, a global manufacturer of smart energy storage solutions, is seeking a technical support specialist. You will provide phone and email-based fault finding for installers and customers, generate CRM cases, and respond to technical product inquiries.

Collaborate with service, sales and repair teams to resolve issues quickly; develop and maintain technical documentation for product commissioning; contribute to the ongoing improvement of support processes and participation in exhibitions.