Energy Storage Customer Support Specialist

Lion Energy; American Fork (UT); On-site; USD 25,000 - 30,000; Full time

Job summary

Lion Energy is seeking a knowledgeable and customer-focused Customer Service Agent to support customers using our portable power products and residential energy storage systems. This role serves as the primary point of contact for customers, helping them understand product functionality, troubleshoot technical issues, and ensure an exceptional customer experience.

The ideal candidate combines strong communication skills with basic to intermediate electrical and technical knowledge, enabling

Qualifications

• Strong communication and interpersonal skills.
• Ability to explain technical concepts to non-technical customers.
• Comfort with troubleshooting and problem solving.
• Experience using CRM or ticketing software.

Responsibilities

• Respond to inquiries via phone, email, chat, and tickets in a professional, timely manner.
• Assist customers with setup, operation, troubleshooting, and maintenance of products.
• Provide technical support for portable power stations, solar products, and residential ESS.
• Explain product features, specifications, charging methods, and electrical requirements.

Skills

Communication skills

Customer focus

Technical understanding

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Microsoft Office

Job description

Lion Energy is seeking a knowledgeable and customer-focused Customer Service Agent to support customers using our portable power products and residential energy storage systems. This role serves as the primary point of contact for customers, helping them understand product functionality, troubleshoot technical issues, and ensure an exceptional customer experience.

The ideal candidate combines strong communication skills with basic to intermediate electrical and technical knowledge, enabling