Energy Solutions Retail Associate — Sales & Service

UES Careers; Akron, Northern (OH, KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid training

Advancement opportunities

Local, travel-light schedule

Job summary

Universal Energy Solutions is hiring a Retail Sales & Customer Service Representative to meet face-to-face with customers at partner retail locations. You will help homeowners understand energy options and programs, explaining plan options in simple terms, and guiding customers to fit their needs.

The role welcomes candidates from retail, hospitality, or other customer-facing backgrounds and emphasizes a friendly, coachable attitude.

Qualifications

• Strong communication and interpersonal skills.
• Comfortable working face-to-face with customers.
• Positive, professional attitude.
• High school diploma or equivalent.
• Retail, customer service, hospitality, or sales experience preferred but not required.

Responsibilities

• Engage with customers and answer questions about home energy options.
• Review electricity, natural gas, and other energy programs.
• Explain plan options in a clear, helpful way.
• Help customers select solutions that fit their needs.
• Provide a positive, professional customer experience.
• Stay knowledgeable about current programs and promotions.

Skills

Strong communication

Interpersonal skills

Face-to-face customer service

Positive attitude

Education

High school diploma or equivalent

Job description

Universal Energy Solutions is hiring a Retail Sales & Customer Service Representative to meet face-to-face with customers at partner retail locations. You will help homeowners understand energy options and programs, explaining plan options in simple terms, and guiding customers to fit their needs.

The role welcomes candidates from retail, hospitality, or other customer-facing backgrounds and emphasizes a friendly, coachable attitude.