Energy Solutions Customer Advisor - Growth & Training

Universal Energy Solutions; Arkansas; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Rapid advancement opportunities

Professional sales training curriculum

Benefits available

Job summary

Universal Energy Solutions is seeking a Customer Service Representative to handle inquiries, provide product and billing information, and maintain detailed customer records. The role focuses on delivering exceptional service to clients in the Cleveland area and surrounding regions.

You will collaborate with teams to resolve issues, stay informed on offerings, and uphold company policies. Flexibility for evenings and weekends is welcomed, with paid training and opportunities for advancement

Qualifications

• High school diploma or equivalent.
• Residency in or near the Cincinnati, OH area.
• Experience in customer service is advantageous, though not required.
• Willingness to work flexible hours including evenings and weekends.
• Ability to think quickly and stay professional with dissatisfied customers.
• Knowledge of the energy sector is a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a sales setting.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt resolution of customer issues.
• Stay up-to-date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.

Skills

Communication skills

Interpersonal skills

Problem solving

Multitasking

Empathy

Education

High school diploma

Job description

Universal Energy Solutions is seeking a Customer Service Representative to handle inquiries, provide product and billing information, and maintain detailed customer records. The role focuses on delivering exceptional service to clients in the Cleveland area and surrounding regions.

You will collaborate with teams to resolve issues, stay informed on offerings, and uphold company policies. Flexibility for evenings and weekends is welcomed, with paid training and opportunities for advancement