Customer Service Representative - Cincinnati, OH

Universal Energy Solutions; Cincinnati (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid training

Rapid advancement opportunities

Professional sales training curriculum

Job summary

A regional energy services provider is seeking a Customer Service Representative in Cincinnati, OH. This role focuses on being the main contact for customers, ensuring exceptional service. Ideal candidates will have strong communication and problem-solving skills. Opportunities for rapid advancement and paid training are included.

Qualifications

• Experience in customer service is advantageous but not a prerequisite.
• Knowledge of the energy sector is a valuable asset.

Responsibilities

• Respond to customer inquiries and provide information about products and services.
• Maintain accurate and detailed customer records.
• Collaborate with teams to resolve customer issues.

Skills

Exceptional communication skills

Problem-solving abilities

Interpersonal skills

Ability to multitask

Education

High school diploma or equivalent

Job description

Overview

Universal Energy Solutions is seeking a Customer Service Representative in Cincinnati, OH. In this pivotal role, you will act as the main point of contact for our customers in the Cincinnati area, ensuring their needs are met with outstanding service.

Base pay range

$55,000.00/yr - $65,000.00/yr

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a sales setting
• Maintain accurate and detailed customer records and interactions
• Collaborate with other teams to ensure prompt and effective resolution of customer issues
• Stay up-to-date on products, services, and industry trends
• Adhere to company policies and procedures at all times

Requirements

• Experience in customer service is advantageous, although it is not a prerequisite
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and the capacity to think swiftly in dynamic situations
• Ability to manage challenging scenarios involving dissatisfied customers while maintaining professionalism and empathy
• Knowledge of the energy sector is a valuable asset
• Ability to multitask and excel in a fast-paced environment
• Willingness to work flexible hours, including evenings and weekends
• High school diploma or equivalent is mandatory
• Residency in or near the Cincinnati, OH area is essential

Benefits

• Paid training
• Rapid advancement opportunities
• Professional sales training curriculum