Retail Customer Service Representative - Youngstown, OH

Universal Energy Solutions; Youngstown (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid training

Rapid advancement opportunities

Professional sales training curriculum

Job summary

A well-respected energy company is seeking a passionate Retail Customer Service Representative in Youngstown, OH. In this full-time entry-level role, you will be the primary contact for customers, addressing inquiries and providing product information. Strong communication and problem-solving skills are essential, along with a high school diploma. The position offers a pay range of $55,000 to $65,000 per year and includes benefits such as paid training and professional development opportunities.

Qualifications

• Experience in customer service is advantageous but not required.
• Knowledge of the energy sector would be a valuable asset.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Respond to customer inquiries in a retail sales setting.
• Maintain accurate customer records and interactions.
• Stay up-to-date on products, services, and industry trends.

Skills

Exceptional communication skills

Interpersonal skills

Problem-solving abilities

Ability to manage challenging scenarios

Multitasking

Education

High school diploma or equivalent

Job description

About the Role

Universal Energy Solutions is a well‑respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We’re on the lookout for a passionate and customer‑focused Retail Customer Service Representative to become a part of our team in Youngstown, OH. In this pivotal role, you will act as the main point of contact for our esteemed customers in the Youngstown area, ensuring their needs are met with outstanding service.

At Universal Energy Solutions, we put customer satisfaction at the forefront, aiming to provide the best service in the industry. In your capacity as a Retail Customer Service Representative, you will address customer inquiries, resolve issues, and share essential product and service information. Your contributions will be vital in fostering strong relationships with our customers in Youngstown and advancing our mission of offering sustainable energy solutions.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a retail sales setting.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt and effective resolution of customer issues.
• Stay up‑to‑date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.

Requirements

• Experience in customer service is advantageous, although it is not a prerequisite – this is NOT a call center.
• We place a high value on exceptional communication and interpersonal skills.
• Candidate should exhibit strong problem‑solving abilities and the capacity to think swiftly in dynamic situations.
• Capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial.
• Knowledge of the energy sector would be a valuable asset.
• Applicants should be adept at multitasking and excel in a fast‑paced environment.
• A willingness to work flexible hours, including evenings and weekends, is greatly appreciated.
• A high school diploma or equivalent is mandatory.

Benefits

• Paid training.
• Rapid advancement opportunities.
• Professional sales training curriculum.

Salary and Benefits

Base pay range: $55,000.00/yr – $65,000.00/yr. This range is provided by Universal Energy Solutions. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Employment Type

Full‑time

Seniority Level

Entry level

Job Function

Customer Service

Industries

IT Services and IT Consulting