Energy Services Specialist I/II - Heating Aid Support

MEcpa; Sanford (ME); On-site; USD 28,000 - 30,000; Full time

Job summary

York County Community Action Corp. (YCCAC) seeks an Energy Services Specialist I/II to assist clients with energy assistance programs such as HEAP, ECIP, and AMP. You will welcome clients, guide them through applications, and explain timelines and required documentation at a fast pace.

The role emphasizes strong customer service, clear communication, and accurate data entry, with a focus on confidentiality and respect for applicants.

Qualifications

• Experience in customer service or intake roles.
• Ability to explain program requirements clearly.
• Proficient in data entry and documentation.

Responsibilities

• Welcome and assist clients in person, by phone, voicemail, and electronically.
• Conduct client intake interviews and assist with applications and required documentation.
• Explain program requirements, timelines, and next steps.
• Review applications for completeness and follow up on missing information.
• Enter and update client information accurately in agency and state databases.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

York County Community Action Corp. (YCCAC) seeks an Energy Services Specialist I/II to assist clients with energy assistance programs such as HEAP, ECIP, and AMP. You will welcome clients, guide them through applications, and explain timelines and required documentation at a fast pace.

The role emphasizes strong customer service, clear communication, and accurate data entry, with a focus on confidentiality and respect for applicants.