Energy Assistance Navigator for HEAP/ECIP/AMP

York County Community Action Corporation; Sanford (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

York County Community Action Corporation (YCCAC) is seeking an Energy Services Specialist I/II to support our Economic Opportunity & Housing Stability team during the busy heating assistance season. You will help individuals apply for energy assistance programs such as HEAP, ECIP, and AMP and handle intake, documentation, and data entry.

The ideal candidate has strong customer service and communication skills, attention to detail, and proficiency with Microsoft Office.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Great attention to detail and organizational skills.
• Strong computer skills including Outlook, Word and Excel.
• One year of customer service or related experience preferred.
• High school diploma or equivalent required.
• Must not have an active SAM exclusion or debarment record.

Responsibilities

• Welcome and assist clients in person, by phone, voicemail, and electronically.
• Conduct client intake interviews and assist with applications and required documentation.
• Explain program requirements, timelines, and next steps.
• Review applications for completeness and follow up on missing information.
• Enter and update client information accurately in agency and state databases.

Skills

Excellent customer service

Interpersonal skills

Verbal and written communication

Attention to detail

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

York County Community Action Corporation (YCCAC) is seeking an Energy Services Specialist I/II to support our Economic Opportunity & Housing Stability team during the busy heating assistance season. You will help individuals apply for energy assistance programs such as HEAP, ECIP, and AMP and handle intake, documentation, and data entry.

The ideal candidate has strong customer service and communication skills, attention to detail, and proficiency with Microsoft Office.