Energy Services Specialist I, II

York County Community Action Corporation; Sanford (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

York County Community Action Corporation (YCCAC) is seeking an Energy Services Specialist I/II to support our Economic Opportunity & Housing Stability team during the busy heating assistance season. You will help individuals apply for energy assistance programs such as HEAP, ECIP, and AMP and handle intake, documentation, and data entry.

The ideal candidate has strong customer service and communication skills, attention to detail, and proficiency with Microsoft Office.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Great attention to detail and organizational skills.
• Strong computer skills including Outlook, Word and Excel.
• One year of customer service or related experience preferred.
• High school diploma or equivalent required.
• Must not have an active SAM exclusion or debarment record.

Responsibilities

• Welcome and assist clients in person, by phone, voicemail, and electronically.
• Conduct client intake interviews and assist with applications and required documentation.
• Explain program requirements, timelines, and next steps.
• Review applications for completeness and follow up on missing information.
• Enter and update client information accurately in agency and state databases.

Skills

Excellent customer service

Interpersonal skills

Verbal and written communication

Attention to detail

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

YCCAC's mission is to ensure that all people in York County thrive. We work with our partners to meet urgent needs, create opportunities to succeed, promote well-being, and advocate for just policies and practices.

Full Time

York County Community Action Corporation (YCCAC) is seeking a Energy Services Specialist I/II to support our Economic Opportunity & Housing Stability team during the busy heating assistance season. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and is committed to providing outstanding customer service.

As a Specialist, you will provide front-line support to individuals applying for energy assistance programs, including HEAP, ECIP, and AMP. Responsibilities include:

• Welcome and assist clients in person, by phone, voicemail, and electronically.
• Conduct client intake interviews and assist with applications and required documentation.
• Explain program requirements, timelines, and next steps.
• Review applications for completeness and follow up on missing information.
• Enter and update client information accurately in agency and state databases.

Successful candidates will have:

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Great attention to detail and organizational skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• A commitment to maintaining confidentiality and treating all applicants with dignity and respect.
• High school diploma or equivalent.
• One year of customer service, administrative support, reception, intake, records management, eligibility support, or related experience preferred.
• Must not have an active exclusion or debarment record in the federal System for Award Management (SAM).

EOE- YCCAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.