Energy Services Specialist (51010)

Midcoast Maine Community Action; Bath (ME); Presencial; USD 25 000 - 29 000; Tempo parcial

Resumo da oferta

Midcoast Maine Community Action is seeking an Energy Programs Specialist to help individuals and families access energy and housing assistance programs in Bath, ME. This part-time role emphasizes compassionate client service, intake interviews, eligibility screenings, and referrals.

You will work with the Energy & Housing team to welcome clients by phone or in person, review applications, maintain records, and coordinate services for timely support, in a collaborative office setting.

Qualificações

• High school diploma or equivalent.
• At least one year of experience in a busy office environment.
• Experience working with low-income individuals and families preferred.

Responsabilidades

• Welcome and assist clients by phone, in person, and at events.
• Conduct intake interviews and eligibility screenings for energy and housing programs.
• Review applications for completeness and help obtain required documentation.
• Communicate with clients and partners to ensure timely service.
• Schedule appointments and coordinate services.
• Maintain client records with accuracy and confidentiality.
• Provide referrals to community resources when needed.
• Participate in ongoing training and team meetings.

Conhecimentos

Customer service

Compassion

Attention to detail

Confidentiality

Teamwork

Computer skills

Formação académica

High school diploma or equivalent

Ferramentas

Office software

Databases

Descrição da oferta de emprego

Job Details: Job Location: Bath - Bath, ME 04530, Position Type: Part Time, Education Level: High School/GED, Salary Range: $18.50 - $20.73 Hourly, Job Shift: Day, Job Category: Nonprofit - Social Services, Energy Programs Specialist

Make a Difference in Your Community

This position is about much more than processing applications. It's an opportunity to help individuals and families access critical resources that keep their homes safe, healthy, and affordable. As an Energy Programs Specialist, you will play a vital role in helping individuals and families access energy and housing assistance programs that improve health, stability, and quality of life.

This is a rewarding, client-focused position where you will guide community members through the application process, answer questions, connect them with resources, and help ensure they receive the support they need. If you enjoy helping others, have strong customer service skills, and thrive in a collaborative office environment, we'd love to hear from you.

What You’ll Do

As part of our Energy & Housing team, you will:

• Welcome and assist clients by phone, in person, and at community outreach events.
• Conduct intake interviews and eligibility screenings for energy and housing assistance programs.
• Review applications for completeness and help applicants obtain any required documentation.
• Communicate with clients, community partners, and coworkers to ensure timely and responsive service.
• Schedule appointments and coordinate services to help programs run smoothly.
• Maintain electronic and paper client records with accuracy and confidentiality.
• Provide referrals to community resources when clients need assistance beyond our programs.
• Participate in ongoing training and team meetings to stay current on program requirements and best practices.

What We’re Looking For

Required Qualifications

• High school diploma or equivalent.
• At least one year of experience in a busy office environment.
• Experience working with low-income individuals and families is preferred.

Knowledge & Skills

• Demonstrates compassion, patience, and respect when working with diverse populations.
• Understands the challenges and barriers faced by low-income households.
• Provides exceptional customer service and builds positive relationships.
• Has strong attention to detail and organizational skills.
• Maintains strict confidentiality.
• Is comfortable using computers, databases, and standard office technology.
• Can quickly learn new software and program requirements.
• Works effectively both independently and as part of a team.

Requirements

• Pass criminal background, sex offender registry, and motor vehicle record checks prior to employment.
• Possess a valid driver's license and reliable transportation.

Work Environment

This position is primarily based in an office setting, with occasional travel throughout the service area for outreach activities and community events. The role involves regular interaction with clients, community partners, and team members in a fast-paced but supportive environment.

Why Join Midcoast Maine Community Action?

When you join MMCA, you're joining a mission-driven organization dedicated to helping neighbors overcome barriers and achieve greater stability and independence. Every application processed, every question answered, and every referral made helps strengthen our communities and improve lives.