Energy Service Install Coordinator

Willdan Group, Inc.; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Willdan Energy Company is seeking a Service and Install Administrator to support the program team and ensure smooth progression from initial customer engagement to project completion.

The role involves daily operations, lead generation, data entry, document quality control, budgeting, scheduling, and weekly reporting, with coordination across customers and subcontractors. Strong organization and MS Office proficiency are required, with up to 10% travel.

Qualifications

• High School Diploma required.
• Associates degree or better preferred.
• Multilingual not required but preferred.
• Knowledge of lighting equipment preferred.
• Must be highly organized, detail oriented, and results driven.
• Ability to communicate effectively with customers, clients and employees.
• Strong data entry skills in tracking systems/databases.
• Ability to prioritize multiple projects and tasks for timely delivery.
• Demonstrated ability to collaborate with stakeholders while delivering excellent customer service.

Responsibilities

• Support program team with daily operations and provide administrative support for Energy Service Representatives (ESRs) and Field Coordinators with lead generation, data entry, customer requests, project installation and process improvements.
• Perform quality control reviews on all project documentation prior to customer submittal.
• Verify customers eligibility for program participation.
• Assist with Union Auditor assignments and scheduling appointments.
• Review project budgets to ensure they are within program limits.
• Assist with the preparation for submitting project packages to the client.
• Assist with scheduling customer appointments and managing customer requests.
• Produce accurate weekly reporting based on assigned program activities.
• Creation of projects and issuing all docs to sub-contractors/vendors.
• Monitor contractor project status.
• Monitor vendor material updates.
• Create change orders and transmit docs to the field for signatures.
• Communicate material and project delays to contractors.
• KPI compliance on program's project tracker report.
• Finalize projects in system of record upon completion of projects.
• Monitor and respond to incoming customer inquiries for participation, installation updates, and warranty needs via dedicated customer email address and phone line.
• Reconcile contractor invoices.
• Follow up on material Return Material Authorization (RMA) to ensure credit.
• Achieve and maintain the highest level of customer satisfaction ratings on post project survey.
• Additional duties and responsibilities may be assigned by supervisor as business needs dictate.
• All WECO employees must adhere to company policies and provide a world-class experience to clients and partners.

Skills

Customer service

Data entry

Organization

MS Office

Communication

Travel readiness

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

CRM software

Job description

Willdan Energy Company is seeking a Service and Install Administrator to support the program team and ensure smooth progression from initial customer engagement to project completion.

The role involves daily operations, lead generation, data entry, document quality control, budgeting, scheduling, and weekly reporting, with coordination across customers and subcontractors. Strong organization and MS Office proficiency are required, with up to 10% travel.