Service Install Administrator

Willdan Group, Inc.; San Bernardino (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

The Service and Install Administrator at Willdan Group, Inc. will support the program team and coordinate with customers and subcontractors to move projects from initial engagement to completion.

The role emphasizes professional communication, accuracy, and proactive service in energy efficiency projects. The ideal candidate is organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment while ensuring high levels of customer satisfaction and timely project

Qualifications

• High School Diploma required; associates degree preferred.
• Strong data entry and organizational abilities.
• Ability to communicate effectively with customers, vendors and staff.
• Experience with Microsoft Office and basic tracking systems is helpful.
• Multilingual not required but preferred.

Responsibilities

• Support program team with daily operations and provide administrative support for ESRs and Field Coordinators.
• Perform quality control reviews on project documentation prior to submittal.
• Verify customers' eligibility for program participation.
• Prepare for submitting project packages to the client and manage scheduling.
• Create change orders and transmit documents to field for signatures.
• Monitor contractor status and KPI compliance on the program tracker.

Skills

Detail oriented

Organized

Customer service

Data entry

Communication skills

Education

High School Diploma

Associates degree or higher

Tools

Microsoft Office

Job description

Summary

The Service and Install Administrator will work with the Service and Install Admin Manager, Sales Manager, Ops Manager and the program team and will be responsible for performing a wide range of transactional, administrative, and office support duties. The Service and Install Administrator will work with both customers and subcontractors to ensure smooth progression from initial customer engagement to project completion. The successful candidate is professional, self-motivated, customer driven and passionate about the energy efficiency industry.

Essential Duties and Responsibilities

• Support program team with daily operations and provide administrative support for Energy Service Representatives (ESRs) and Field Coordinators with lead generation, data entry, customer requests, project installation and process improvements


• Perform quality control reviews on all project documentation prior to customer submittal


• Verify customers eligibility for program participation


• Assist with Union Auditor assignments and scheduling appointments


• Review project budgets to ensure they are within program limits


• Assist with the preparation for submitting project packages to the client


• Assist with scheduling customer appointments and managing customer requests


• Produce accurate weekly reporting based on assigned program activities


• Creation of projects and issuing all docs to sub-contractors/vendors


• Monitor contractor project status


• Monitor vendor material updates


• Create change orders and transmit docs to the field for signatures


• Communicate material and project delays to contractors


• KPI compliance on program's project tracker report


• Finalize projects in system of record upon completion of projects


• Monitor and respond to incoming customer inquiries for participation, installation updates, and warranty needs via dedicated customer email address and phone line


• Reconcile contractor invoices


• Follow up on material Return Material Authorization (RMA) to ensure credit


• Achieve and maintain the highest level of customer satisfaction ratings on post project survey


• Additional duties and responsibilities may be assigned by supervisor as business needs dictate.


• All Willdan Energy Company (WECO) employees are expected to follow company policies and procedures, whether those policies and procedures are established in writing or in practice. All WECO employees must adhere to the highest of ethical standards, respect and cooperation in the workplace and focus on delivering a world-class experience to internal customers and all WECO clients and business partners.

Job Requirements / Qualifications

• High School Diploma required


• Associates degree or better preferred


• Multilingual not required but preferred


• Knowledge of lighting equipment preferred


• Must be highly organized, detail oriented, and results driven


• Ability to communicate effectively, both verbally and in writing with customers, clients and employees


• Strong data entry skills in entering information in tracking systems/databases


• Ability to prioritize multiple projects and tasks to ensure timely delivery of high-quality deliverables.


• Demonstrated ability to collaborate with a wide range of stakeholders while delivering excellent customer service in a highly dynamic growth environment.


• Ability to work effectively in a fast paced, evolving, entrepreneurial work environment.


• Proficient in Microsoft Office suite


• Ability to travel up to 10% of the time. Travel may include various means of transportation including automobile, public transportation, rail, and airplane.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement: Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan participates in E- Verify