Hybrid Commercial Solar Account & Success Manager

nexamp; Chicago (IL); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Nexamp is seeking a Commercial Customer Success Manager to manage business customers, educate them on community solar options, and guide them through value-added propositions. You’ll de-escalate issues, support collections as needed, and advocate for customer outcomes.

You’ll be hybrid from our Boston or Chicago offices, reporting to the Director, Customer Experience & Retention, and collaborating across Revenue Operations, Billing, and Energy Sales.

Qualifications

• 3+ years in account management or client success.
• Strong relationship-building with business customers.
• Excellent communication and ability to manage complex issues.
• Experience with billing processes and solar credits/incentives is a plus.

Responsibilities

• Manage a portfolio of business customers and provide proactive outreach.
• Lead resolution of complex billing, payments, and credit issues.
• Own collections efforts and coordinate with internal teams.
• Guide customers through billing-model transitions and credits.
• Own Direct ACH setup and track progress.
• Maintain Salesforce, Zuora, and related records; generate insights.

Skills

Analytical thinking

Project management

Relationship building

Negotiation

Communication

Account management

Tools

Salesforce CRM

Job description

Nexamp is seeking a Commercial Customer Success Manager to manage business customers, educate them on community solar options, and guide them through value-added propositions. You’ll de-escalate issues, support collections as needed, and advocate for customer outcomes.

You’ll be hybrid from our Boston or Chicago offices, reporting to the Director, Customer Experience & Retention, and collaborating across Revenue Operations, Billing, and Energy Sales.