Energy Program Outreach Specialist

Franklin Energy; Mitchell (IN); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision

Retirement benefits

Paid time off

Paid holidays

Other benefits

Job summary

Franklin Energy Indiana is seeking an Outreach Specialist to develop, coordinate, support, implement, and manage outreach programs for both new and legacy initiatives. This role collaborates with internal teams and external stakeholders to achieve program results and drive energy-saving goals.

The position requires a bachelor's degree or equivalent, 1–2 years in electric/natural gas utility, sales, or related fields, plus strong communication skills and travel up to 50% as needed.

Qualifications

• Education and Experience: Bachelor's degree or equivalent work experience required.
• Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered when deciding on this position.
• 1 - 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation.
• Previous customer service experience required.

Responsibilities

• Apply fundamental sales processes, procedures, methods and techniques.
• Understand and implement Sales Process, including but not limited to;
• Making outbound calls to new and existing customers to meet assigned energy saving targets
• Managing field time effectively with customer or Trade Ally visits
• Developing and presenting program presentations to spur project activity
• Responding to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion
• Maximizes all opportunities in the process to close a project.
• Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs
• Maintain knowledge of program "Best Practices", individual program offerings and how they can serve customers including features, advantages and benefits
• Support outreach work plan creation, monitoring and updates
• Develop a comprehensive understanding of program's strategic outreach direction and production levels to deliver established goals
• Complete "search and discovery" work where the answers are not clear
• Actively "cold calling" new potential suppliers/contractors and developing their participation in our programs
• Perform event planning, coordination and presentations of programs
• Research the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs
• Identify improvement barriers and report information to Program Manager and Outreach Manager
• Prepare weekly and monthly project based activity reports and track progress towards program goals
• Assist in the implementation of specific energy efficiency programs in a "flex" capacity, according to defined budgets and energy savings targets
• Ability to work effectively with non-outreach orientate team personnel
• Contribute ideas being respectful and understanding of individual experience and knowledge compared to others
• Willingness to take direction for other team members
• Demonstrates honesty, keeps commitments and acts in a professional manner

Skills

Results oriented

Team collaboration

Customer service

Fast-paced environment

Detail oriented

Data entry

MS Office

Verbal and written communication

Data analysis

Numerical reasoning

Diversity and inclusion

Driver's license

Education

Bachelor's degree or equivalent

Technical school degree (electric/gas utility) considered

Tools

Microsoft Office

Job description

Franklin Energy Indiana is seeking an Outreach Specialist to develop, coordinate, support, implement, and manage outreach programs for both new and legacy initiatives. This role collaborates with internal teams and external stakeholders to achieve program results and drive energy-saving goals.

The position requires a bachelor's degree or equivalent, 1–2 years in electric/natural gas utility, sales, or related fields, plus strong communication skills and travel up to 50% as needed.