Energy Outreach Specialist - Field Programs

Franklin Energy; Cincinnati (OH); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Paid time off

Paid holidays

Other company-sponsored benefits and 2

Job summary

Franklin Energy is seeking an Outreach professional to develop, coordinate, support, implement, and manage outreach for both new program start-up and legacy programs. You will engage with internal and external stakeholders to achieve outreach results and drive energy-saving initiatives.

Responsibilities include executing sales processes, outbound calling, field visits with customers and Trade Allies, developing program presentations, and tracking progress toward goals while ensuring compliance

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered.
• 1 - 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation
• Previous customer service experience required

Responsibilities

• Apply fundamental sales processes, procedures, methods and techniques.
• Understand and implement Sales Process, including but not limited to; Making outbound calls to new and existing customers to meet assigned energy saving targets
• Managing field time effectively with customer or Trade Ally visits
• Developing and presenting program presentations to spur project activity
• Responding to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion
• Maximizes all opportunities in the process to close a project
• Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs
• Maintain knowledge of program 'Best Practices', individual program offerings and how they can serve customers including features, advantages and benefits
• Support outreach work plan creation, monitoring and updates
• Develop a comprehensive understanding of program's strategic outreach direction and production levels to deliver established goals
• Complete 'search and discovery' work where the answers are not clear
• Actively 'cold calling' new potential suppliers/contractors and developing their participation in our programs
• Perform sign up weekly goal, coordination and presentations of programs
• Research the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs
• Identify improvement barriers and report information to Program Manager and Outreach Manager
• Prepare weekly and monthly project based activity reports and track progress towards program goals
• Assist in the implementation of specific energy efficiency programs in a 'flex' capacity, according to defined budgets and energy savings targets
• Ability to work effectively with non-outreach orientate team personnel
• Contribute ideas being respectful and understanding of individual experience and knowledge compared to others
• Willingness to take direction for other team members
• Demonstrates honesty, keeps commitments and acts in a professional manner

Skills

Results oriented

Team collaboration

Customer service

Communication

Detail oriented

Prioritization

Problem solving

Data entry

Adaptability

Education

Bachelor’s degree or equivalent

Technical school degree (electric/gas utility field)

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Franklin Energy is seeking an Outreach professional to develop, coordinate, support, implement, and manage outreach for both new program start-up and legacy programs. You will engage with internal and external stakeholders to achieve outreach results and drive energy-saving initiatives.

Responsibilities include executing sales processes, outbound calling, field visits with customers and Trade Allies, developing program presentations, and tracking progress toward goals while ensuring compliance