Energy Data Success Manager: Adoption & API Champion

Vortexa Ltd.; Georgia; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Stock options

Diverse workplace

Merit-based culture

AI-driven technology

401k matching

Health insurance

Dental and Vision

Volunteering policy

Job summary

Vortexa is hiring a Customer Success Manager to join our US account teams in Houston or New York. You'll own adoption and value for your book of business, working with each Account Manager as one account team.

You'll know the users inside every account, how they use Vortexa across platforms, API and MCP, and where new needs are emerging. This is a hands-on role for someone commercially curious, credible with end-users, and comfortable building process where none exists yet.

Qualifications

• 4+ years in energy, commodities or shipping markets, ideally with hands-on market or vessel data.
• Experience supporting technical, analytical users of a data product in this space.
• Technical fluency or willingness to learn about APIs and data integrations.
• Ability to build trust with frontline users and with senior decision-makers.
• Data-driven approach using usage data and CRM to prioritise time and demonstrate value.

Responsibilities

• Drive onboarding and time to value for new clients and users across UI analytics and API workflows.
• Know every user in each account: who, how, how often, and which desks or regions aren’t using it yet.
• Turn client goals into adoption plans and use cases; review quarterly with champions.
• Protect retention by monitoring account health and providing a value case before renewals (120 days out).

Skills

Energy markets

Data-driven

APIs & Integrations

User adoption

Job description

Vortexa is hiring a Customer Success Manager to join our US account teams in Houston or New York. You'll own adoption and value for your book of business, working with each Account Manager as one account team.

You'll know the users inside every account, how they use Vortexa across platforms, API and MCP, and where new needs are emerging. This is a hands-on role for someone commercially curious, credible with end-users, and comfortable building process where none exists yet.