Energy Customer Service & Orders Specialist

Pico Propane and Fuels; United States; On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wage

401(k) with 6% company match

Health, dental, and vision insurance

AD&D insurance

Paid time off

Referral bonus program

Job summary

Hopkins Propane, a Meritum Energy Holdings company in Eufaula, OK, is seeking a motivated Customer Service Representative. The role involves interacting with customers by addressing inquiries and resolving concerns, assisting walk-in customers, and supporting bottle dock operations as needed.

We value service, efficiency and safety. The ideal candidate has a high school diploma and at least two years of customer service experience, preferably in propane or energy sectors.

Qualifications

• High school diploma or equivalent (required).
• Minimum two years of customer service experience.
• Experience in high-volume phone call settings (preferred).
• Experience in the propane, fuel, or energy industry (preferred).

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company.
• Collects and enters orders for new or additional products or services.
• Assists walk-in customers, processes cylinder sales and payments, and supports bottle dock operations as needed.
• Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Skills

Interpersonal skills

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Hopkins Propane, a Meritum Energy Holdings company in Eufaula, OK, is seeking a motivated Customer Service Representative. The role involves interacting with customers by addressing inquiries and resolving concerns, assisting walk-in customers, and supporting bottle dock operations as needed.

We value service, efficiency and safety. The ideal candidate has a high school diploma and at least two years of customer service experience, preferably in propane or energy sectors.