Energy Customer Care Specialist

Paycom - ATS; Eufaula (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly wage

401(k) with 6% company match

Health, dental, and vision insurance

AD&D insurance

Paid time off

Referral bonus program

Job summary

Meritum Energy Holdings, Hopkins Propane in Eufaula, OK, seeks a motivated Customer Service Representative to handle inquiries, process orders, and support bottle dock operations. You will assist walk-in customers and manage cylinder sales while maintaining accurate customer records and ensuring service excellence.

Requirements include a high school diploma and 2+ years in customer service; propane/energy experience is a plus.

Qualifications

• High school diploma or equivalent (required).
• Minimum two years of customer service experience.
• Experience in high-volume phone call settings preferred.
• Experience in propane, fuel, or energy industry preferred.

Responsibilities

• Interact with customers via telephone, email, or in person to provide support and information on products or services; serve as liaison between customers and the company.
• Collect and enter orders for new or additional products or services.
• Assist walk-in customers, process cylinder sales and payments, and support bottle dock operations as needed.
• Field customer questions and complaints; forward to the assigned specialist or appropriate staff as needed.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Skills

Interpersonal skills

Communication

Problem solving

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Meritum Energy Holdings, Hopkins Propane in Eufaula, OK, seeks a motivated Customer Service Representative to handle inquiries, process orders, and support bottle dock operations. You will assist walk-in customers and manage cylinder sales while maintaining accurate customer records and ensuring service excellence.

Requirements include a high school diploma and 2+ years in customer service; propane/energy experience is a plus.