Energy Customer Care Specialist - Hybrid & Onsite Support

Omaha Public Power District; Omaha (NE); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Omaha Public Power District seeks a Customer Care Representative to assist residential and business customers with electric service questions, billing options, and outage information. You will respond across phone, in-person, email, and approved channels, ensuring accurate information and a helpful, courteous experience.

Responsibilities include processing service starts/stops/transfers, payments, arrangements, and billing adjustments while following procedures.

Qualifications

• Clear and effective communication with customers.
• Ability to listen and resolve questions.
• Experience in customer-facing environments.

Responsibilities

• Be a trusted resource for customers. Respond to questions about electric service through phone, in-person, email, and other approved communication channels, providing clear, accurate, and helpful information.
• Help customers manage their electric service. Process service starts, stops, transfers, payments, payment arrangements, billing adjustments, outage requests, and other authorized transactions while following established procedures.
• Turn questions into solutions. Assist customers with questions involving energy usage, billing and rates, outages and service restoration, account security, payment options, self-service tools, and OPPD products and services.
• Keep customer information accurate. Use Customer Care systems to maintain complete and accurate customer records, including billing information, contact details, and service-related updates.
• Deliver consistent, dependable service. Follow department procedures and applicable requirements while helping ensure every customer interaction reflects OPPD’s commitment to reliable service and excellent customer care.

Skills

Strong communication

Listening skills

Customer service experience

Navigating computer systems

Handling billing questions

Job description

Omaha Public Power District seeks a Customer Care Representative to assist residential and business customers with electric service questions, billing options, and outage information. You will respond across phone, in-person, email, and approved channels, ensuring accurate information and a helpful, courteous experience.

Responsibilities include processing service starts/stops/transfers, payments, arrangements, and billing adjustments while following procedures.