Customer Care Representative

Omaha Public Power District; Omaha (NE); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Omaha Public Power District seeks a Customer Care Representative to assist residential and business customers with electric service questions, billing options, and outage information. You will respond across phone, in-person, email, and approved channels, ensuring accurate information and a helpful, courteous experience.

Responsibilities include processing service starts/stops/transfers, payments, arrangements, and billing adjustments while following procedures.

Qualifications

• Clear and effective communication with customers.
• Ability to listen and resolve questions.
• Experience in customer-facing environments.

Responsibilities

• Be a trusted resource for customers. Respond to questions about electric service through phone, in-person, email, and other approved communication channels, providing clear, accurate, and helpful information.
• Help customers manage their electric service. Process service starts, stops, transfers, payments, payment arrangements, billing adjustments, outage requests, and other authorized transactions while following established procedures.
• Turn questions into solutions. Assist customers with questions involving energy usage, billing and rates, outages and service restoration, account security, payment options, self-service tools, and OPPD products and services.
• Keep customer information accurate. Use Customer Care systems to maintain complete and accurate customer records, including billing information, contact details, and service-related updates.
• Deliver consistent, dependable service. Follow department procedures and applicable requirements while helping ensure every customer interaction reflects OPPD’s commitment to reliable service and excellent customer care.

Skills

Strong communication

Listening skills

Customer service experience

Navigating computer systems

Handling billing questions

Job description

What This Role Delivers

Every customer interaction is an opportunity to make someone's day a little easier.

At Omaha Public Power District (OPPD), providing safe, reliable, affordable, and environmentally responsible energy is at the heart of what we do. But behind every electric service connection, billing question, and outage concern is a customer who needs answers, guidance, or a helping hand.

That's where you come in.

As a Customer Care Representative, you'll be one of the voices and faces of OPPD, helping residential and business customers navigate their electric service needs. Whether someone is moving into a new home, has a question about their bill, needs help understanding payment options, or is looking for information during an outage, you'll help provide the answers and support they're looking for.

We're looking for people who enjoy helping others, communicate clearly, and can balance accuracy with genuine customer care. You'll be part of a team that makes a difference in our community every single day.

What This Role Will Lead & Own

• Be a trusted resource for customers. Respond to questions about electric service through phone, in‑person, email, and other approved communication channels, providing clear, accurate, and helpful information.
• Help customers manage their electric service. Process service starts, stops, transfers, payments, payment arrangements, billing adjustments, outage requests, and other authorized transactions while following established procedures.
• Turn questions into solutions. Assist customers with questions involving energy usage, billing and rates, outages and service restoration, account security, payment options, self‑service tools, and OPPD products and services.
• Keep customer information accurate. Use Customer Care systems to maintain complete and accurate customer records, including billing information, contact details, and service‑related updates.
• Deliver consistent, dependable service. Follow department procedures and applicable requirements while helping ensure every customer interaction reflects OPPD¿s commitment to reliable service and excellent customer care.

What You Will Bring

• Demonstrated ability to successfully complete essential duties with or without reasonable accommodation.

What Will Help You Stand Out

We know great customer service experience can come from many different backgrounds. Here are a few things that could help you succeed:

• Experience in customer service, call centers, retail, hospitality, banking, or other customer‑facing environments.
• Strong communication and listening skills, especially when helping customers work through questions or challenging situations.
• Comfort navigating computer systems, entering information accurately, and learning new technology.
• Experience handling billing questions, payments, account information, or service‑related transactions.
• Ability to manage multiple priorities while staying organized, professional, and focused on the customer.
• A genuine interest in helping people and contributing to a team that serves our community.
• Bilingual English/Spanish skills are a bonus! The ability to assist Spanish‑speaking customers is an added benefit, but is not required for this position.

Work Schedule & Environment

Customer Care Representatives support customers during department operating hours of 7:00 AM - 6:00 PM. Typical schedules consist of 8‑hour shifts within that window.

Here’s what you can expect:

• Department hours: 7:00 AM - 6:00 PM.
• Example schedules: 7:00 AM - 3:30 PM or 9:30 AM - 6:00 PM.
• Shift selection: Schedules are determined through a shift bid process based on seniority.
• First six months: Employees are required to work onsite every scheduled workday.
• After six months: Employees transition to a hybrid schedule with one required in‑office day per week, selected based on their shift assignment.
• Additional onsite requirements: Employees may be required to report to the office for meetings or other operational needs.

Please note: This is considered an essential position. Employees may be required to report onsite during operational emergencies or when remote work capabilities are unavailable.

Salary/Wage Information

Bargaining Unit: Local 1483

Hourly Wage: $30.77

The OPPD Difference

Our Culture & Mission

At Omaha Public Power District, everything starts with people. Our teams, our communities, and the customer owners who count on us. As the 12th largest public power utility in the U.S., we serve more than 900,000 people across 13 counties, and we take that responsibility seriously.

We lead with integrity, support one another, and do what is right because how we serve matters just as much as what we deliver. Our goal is simple: provide affordable, reliable, and environmentally responsible energy today and for generations to come.

We create power with purpose. Your work here has real impact on families, the environment, and on the future of energy. And we believe great ideas can come from anywhere.

If you want to be part of a team that takes care of the community and the people who serve it, you are in the right place. We back up our mission by taking care of our employees, too, which is why our benefits are among the most comprehensive and competitive in the region.

EOE: Protected Veterans

If you would like to request an accommodation in order to apply for a position with OPPD, please email OPPD Talent Acquisition at [e-mail].