Hybrid Customer Care Specialist, Oahu

Hawaiian Electric Company; Honolulu (HI); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Hawaiian Electric Company seeks a Customer Care Representative on Oahu with a strong focus on customer service across phone, email, and in-person channels. You will analyze accounts, provide billing information, and resolve inquiries with a can-do attitude.

The role requires at least 3 years of frontline customer service and a minimum typing speed of 45 WPM, with a hybrid work arrangement in Honolulu. The position operates in a non-exempt, full-time capacity, with scheduled shifts 6:00 a.m.

Qualifications

• Must have at least 3 years of customer-facing customer service experience.
• Ability to type a minimum of 45 words per minute (typing test administered).
• Must demonstrate effective verbal communication during assessment or interview.
• Role is non-exempt and requires a structured weekday schedule.

Responsibilities

• Handle elevated and routine customer inquiries across multiple channels.
• Provide accurate information about products and services and recommend solutions.
• Update customer accounts and billing information in the system.
• Resolve issues on first contact where possible and escalate when needed.
• Maintain accurate records and respond to inquiries in a timely manner.

Skills

Customer service experience

Typing 45 wpm

Verbal communication

Job description

Hawaiian Electric Company seeks a Customer Care Representative on Oahu with a strong focus on customer service across phone, email, and in-person channels. You will analyze accounts, provide billing information, and resolve inquiries with a can-do attitude.

The role requires at least 3 years of frontline customer service and a minimum typing speed of 45 WPM, with a hybrid work arrangement in Honolulu. The position operates in a non-exempt, full-time capacity, with scheduled shifts 6:00 a.m.