Hybrid Energy Customer Care Specialist

HAWAIIAN ELECTRIC CO.; Honolulu (HI); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Hawaiian Electric Companies in Honolulu is seeking a Customer Care Representative to support customers across multiple channels, resolve inquiries, and ensure accurate billing information. The role requires 3+ years of customer service, strong communication, and the ability to handle complex inquiries with a solution-oriented approach.

The position is an external applicant pool for Oahu, offering a hybrid work schedule with two days in the office and a wage of 29.90 per hour.

Qualifications

• Must pass Edison Electric Institute Customer Service Representative Test Battery.
• Ability to type a minimum of 45 w.p.m.
• At least 3 years of customer-facing customer service experience.
• Demonstrated verbal communication skills through job sample or interview.

Responsibilities

• Handle incoming customer inquiries via multiple channels with professionalism.
• Provide accurate information about products and services and upsell where appropriate.
• Resolve requests and issues in a timely manner and document interactions in system.
• Coordinate with other departments to ensure customer satisfaction.
• Maintain accurate records and contribute to continuous process improvements.

Skills

45 wpm typing

Customer service experience

Communication skills

Tools

Customer Information System

Job description

Hawaiian Electric Companies in Honolulu is seeking a Customer Care Representative to support customers across multiple channels, resolve inquiries, and ensure accurate billing information. The role requires 3+ years of customer service, strong communication, and the ability to handle complex inquiries with a solution-oriented approach.

The position is an external applicant pool for Oahu, offering a hybrid work schedule with two days in the office and a wage of 29.90 per hour.