Energy Compliance & Data Support Specialist

Research-Foundation-Cun; New York (NY); On-site; USD 62,000 - 72,000; Full time

Job summary

The Research Foundation of the City University of New York is seeking a Help Center Associate to support building owners with NYC energy law compliance, data collection, and customer service. You will respond to inquiries, provide guidance on data submissions, and coordinate with utilities to obtain energy consumption data for benchmarking.

In this role you will assist in developing training materials, supporting marketing efforts, and maintaining documentation.

Qualifications

• Bachelor's degree in Sustainability, Public Policy, Urban Planning, or related field.
• At least two years of full-time experience in customer service or operations.
• Familiarity with NYC energy benchmarking laws and building policies.

Responsibilities

• Respond promptly and professionally to building owner inquiries via phone and email.
• Provide targeted referrals and guidance for utility data collection and compliance.
• Coordinate with utilities (e.g., Con Edison, National Grid) to streamline data access.
• Analyze compliance data to identify submission errors and resolutions.
• Maintain data collection tools and reporting processes; update as needed.
• Support marketing, outreach, and the development of training materials.

Skills

Customer service

Program operations

Sustainability consulting

Education

Bachelor's degree in Sustainability

Tools

ENERGY STAR Portfolio Manager

Google Workspace

Microsoft 365

Job description

The Research Foundation of the City University of New York is seeking a Help Center Associate to support building owners with NYC energy law compliance, data collection, and customer service. You will respond to inquiries, provide guidance on data submissions, and coordinate with utilities to obtain energy consumption data for benchmarking.

In this role you will assist in developing training materials, supporting marketing efforts, and maintaining documentation.