Energy & Sustainability Help Desk Specialist

RFCUNY Research Foundation of the City University of New York; New York (NY); Sur place; USD 62 000 - 72 000; Plein temps

Résumé du poste

The Research Foundation of The City University of New York (RFCUNY) invites applications for a Help Center Associate. The role focuses on direct technical assistance to building owners, guiding data collection for energy compliance, and coordinating utilities to obtain energy use data.

As part of the Sustainability Help Center, you will support communications, develop training materials, and maintain documentation while helping with intern supervision. Immediate start is available.

Qualifications

• At least two years of full-time professional experience in customer service, program operations, or sustainability consulting.
• Demonstrated knowledge of NYC energy and water benchmarking laws and building sustainability policies.
• Bachelor’s degree in Sustainability/Environmental Studies, Public Policy, Urban Planning, Environmental Engineering, Business Management, or related field.
• Proficiency with EPA ENERGY STAR Portfolio Manager and standard productivity suites (Google Workspace/Microsoft 365).
• Prior experience in project management, client relations, data analysis, or marketing is preferred.

Responsabilités

• Respond promptly and professionally to building owner inquiries via phone and email
• Provide targeted referrals, technical guidance and best practices in utility data collection to support local law compliance
• Coordinate with utilities (e.g., Con Edison, National Grid, NYC DEP) to streamline processes for obtaining whole-building energy consumption data
• Analyze compliance data to identify submission errors and corresponding resolutions
• Assist with the maintenance, testing, and updating of internal data collection, tracking, and reporting tools
• Support marketing, community outreach, development of training materials, and delivery of training sessions related to NYC energy laws
• Maintain program documentation, recordkeeping, and FAQs to support building owners seeking compliance
• Assist in hiring and supervising student interns
• Other duties as assigned
• Communications: The Help Center Associate will also support communications initiatives for the Sustainability Help Center and CUNY Building Performance Lab, including drafting newsletter publications, managing social media messaging, maintaining website content, and preparing marketing and educational materials.

Connaissances

Customer service

Energy benchmarking laws

Portfolio Manager familiarity

Data analysis

Project management

Formation

Bachelor’s degree

Outils

Google Workspace

Microsoft 365

EPA ENERGY STAR Portfolio Manager

Description du poste

The Research Foundation of The City University of New York (RFCUNY) invites applications for a Help Center Associate. The role focuses on direct technical assistance to building owners, guiding data collection for energy compliance, and coordinating utilities to obtain energy use data.

As part of the Sustainability Help Center, you will support communications, develop training materials, and maintain documentation while helping with intern supervision. Immediate start is available.