NYC Sustainability Help Center Associate

Research-Foundation-Cun; New York (NY); On-site; USD 62,000 - 72,000; Full time

Job summary

The Research Foundation of the City University of New York is seeking a Help Center Associate to support building owners with NYC energy law compliance, data collection, and customer service. You will respond to inquiries, provide guidance on data submissions, and coordinate with utilities to obtain energy consumption data for benchmarking.

In this role you will assist in developing training materials, supporting marketing efforts, and maintaining documentation.

Qualifications

• Bachelor's degree in Sustainability, Public Policy, Urban Planning, or related field.
• At least two years of full-time experience in customer service or operations.
• Familiarity with NYC energy benchmarking laws and building policies.

Responsibilities

• Respond promptly and professionally to building owner inquiries via phone and email.
• Provide targeted referrals and guidance for utility data collection and compliance.
• Coordinate with utilities (e.g., Con Edison, National Grid) to streamline data access.
• Analyze compliance data to identify submission errors and resolutions.
• Maintain data collection tools and reporting processes; update as needed.
• Support marketing, outreach, and the development of training materials.

Skills

Customer service

Program operations

Sustainability consulting

Education

Bachelor's degree in Sustainability

Tools

ENERGY STAR Portfolio Manager

Google Workspace

Microsoft 365

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.We are pleased that you are interested in exploring opportunities to join RFCUNY.Primary Location:The CITY COLLEGE of NEW YORKBargaining Unit:NoIn partnership with the New York City Department of Buildings, the CUNY Building Performance Lab operates the NYC Sustainability Help Center to support the real estate community in complying with NYC local energy and sustainability laws, including Local Law 84 (benchmarking), Local Law 87 (energy audits and retro-commissioning), Local Law 33 (energy efficiency letter grades), and Local Law 97 (carbon emissions limits).The Help Center provides live customer assistance to building owners and property managers to achieve compliance, improve data quality, and drive energy efficiency improvements across NYC buildings. For more information, visit our website HERE .The Help Center Associate works as part of a dedicated team providing direct technical assistance and customer service to building owners complying with NYC sustainability regulations, requesting utility data, and navigating ENERGY STAR Portfolio Manager.This is a full-time position with immediate availability.Detailed ResponsibilitiesRespond promptly and professionally to building owner inquiries via phone and emailProvide targeted referrals, technical guidance and best practices in utility data collection to support local law complianceCoordinate with utilities (e.g., Con Edison, National Grid, NYC DEP) to streamline processes for obtaining whole-building energy consumption dataAnalyze compliance data to identify submission errors and corresponding resolutionsAssist with the maintenance, testing, and updating of internal data collection, tracking, and reporting toolsSupport marketing, community outreach, development of training materials, and delivery of training sessions related to NYC energy lawsMaintain program documentation, recordkeeping, and FAQs to support building owners seeking complianceAssist in hiring and supervising student internsOther duties as assignedCommunicationsThe Help Center Associate will also support communications initiatives for the Sustainability Help Center and CUNY Building Performance Lab, including drafting newsletter publications, managing social media messaging, maintaining website content, and preparing marketing and educational materials.RequirementsAt least two years of full-time professional experience in customer service, program operations, or sustainability consultingDemonstrated knowledge of NYC energy and water benchmarking laws and building sustainability policiesBachelor's degree in Sustainability/Environmental Studies, Public Policy, Urban Planning, Environmental Engineering, Business Management, or a related field.Proficiency with EPA ENERGY STAR Portfolio Manager and standard productivity suites (Google Workspace/Microsoft 365)Prior experience in project management, client relations, data analysis, or marketing is preferredTo Apply:Please send your resume and a cover letter to [e-mail] .Pay Range:$62,000 - $72,000 annualized; $34.07 - $39.56 per hourRFCUNY BenefitsEqual Employment Opportunity StatementThe Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.