NYC Sustainability Help Center Associate

Research Foundation of The City University of New York; New York (NY); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

RFCUNY Benefits and Accruals

Job summary

The Research Foundation of the City University of New York invites applications for a Help Center Associate with the NYC Sustainability Help Center. You will provide direct technical assistance and customer service to building owners, request utility data, and help teams navigate ENERGY STAR Portfolio Manager to support NYC energy laws.

Working with Con Edison, National Grid, and NYC DEP, you will analyze data, troubleshoot compliance submissions, and contribute to training materials and

Qualifications

• At least two years of full-time professional experience in customer service, program operations, or sustainability consulting.
• Knowledge of NYC energy and water benchmarking laws and building sustainability policies.
• Bachelor’s degree as listed in the education section.
• Proficiency with ENERGY STAR Portfolio Manager and standard productivity suites (GSuite, MS 365).
• Experience in project management, client relations, data analysis, or marketing is preferred.

Responsibilities

• Respond promptly and professionally to building owner inquiries via phone and email.
• Provide targeted referrals, technical guidance and best practices in utility data collection for local law compliance.
• Coordinate with utilities to streamline processes for obtaining whole-building energy data.
• Analyze compliance data to identify submission errors and resolutions.
• Assist with maintenance, testing, and updating of internal data tools.
• Support marketing, outreach, development of training materials, and delivery of training sessions on NYC energy laws.
• Maintain program documentation, records, and FAQs for building owners seeking compliance.
• Assist in hiring and supervising student interns.
• Other duties as assigned.

Skills

Customer service

Program operations

Sustainability consulting

Project management

Client relations

Data analysis

Marketing (preferred)

Education

Bachelor’s degree in Sustainability/Environmental Studies, Public Policy, Urban Planning, Environmental Engineering, Business Management, or related field

Tools

EPA ENERGY STAR Portfolio Manager

Google Workspace

Microsoft 365

Job description

Primary Location:

The CITY COLLEGE of NEW YORK

Bargaining Unit:

No

In partnership with the New York City Department of Buildings, the CUNY Building Performance Lab operates the NYC Sustainability Help Center to support the real estate community in complying with NYC local energy and sustainability laws, including Local Law 84 (benchmarking), Local Law 87 (energy audits and retro-commissioning), Local Law 33 (energy efficiency letter grades), and Local Law 97 (carbon emissions limits).

The Help Center provides live customer assistance to building owners and property managers to achieve compliance, improve data quality, and drive energy efficiency improvements across NYC buildings. For more information, visit our website HERE.

The Help Center Associate works as part of a dedicated team providing direct technical assistance and customer service to building owners complying with NYC sustainability regulations, requesting utility data, and navigating ENERGY STAR® Portfolio Manager®.

This is a full-time position with immediate availability.

Detailed Responsibilities

• Respond promptly and professionally to building owner inquiries via phone and email
• Provide targeted referrals, technical guidance and best practices in utility data collection to support local law compliance
• Coordinate with utilities (e.g., Con Edison, National Grid, NYC DEP) to streamline processes for obtaining whole-building energy consumption data
• Analyze compliance data to identify submission errors and corresponding resolutions
• Assist with the maintenance, testing, and updating of internal data collection, tracking, and reporting tools
• Support marketing, community outreach, development of training materials, and delivery of training sessions related to NYC energy laws
• Maintain program documentation, recordkeeping, and FAQs to support building owners seeking compliance
• Assist in hiring and supervising student interns
• Other duties as assigned

Communications

The Help Center Associate will also support communications initiatives for the Sustainability Help Center and CUNY Building Performance Lab, including drafting newsletter publications, managing social media messaging, maintaining website content, and preparing marketing and educational materials.

Requirements

• At least two years of full-time professional experience in customer service, program operations, or sustainability consulting
• Demonstrated knowledge of NYC energy and water benchmarking laws and building sustainability policies
• Bachelor’s degree in Sustainability/Environmental Studies, Public Policy, Urban Planning, Environmental Engineering, Business Management, or a related field.
• Proficiency with EPA ENERGY STAR® Portfolio Manager® and standard productivity suites (Google Workspace/Microsoft 365)
• Prior experience in project management, client relations, data analysis, or marketing is preferred

Pay Range:

$62,000 - $72,000 annualized; $34.07 - $39.56 per hour

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.