Energy Programs Facilitator

Access; Medford (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

ACCESS in Medford, Oregon, is seeking an Energy Programs Facilitator to coordinate Energy Assistance and Weatherization activities, screen clients, and ensure compliant program delivery.

The role requires strong communication, scheduling, and deadline management, with experience in contractor coordination and data entry, to support funding requirements and serve eligible households.

Qualifications

• Minimum of 2 years’ customer service experience.
• Ability to coordinate schedules with contractors and internal staff.
• Strong organizational skills and attention to detail.
• Excellent oral and written communication.
• Valid Oregon driver’s license.

Responsibilities

• Interview, screen, and determine client eligibility for Energy Assistance and Weatherization programs.
• Administer specialty programs and maintain funding compliance.
• Manage waitlists and call logs; coordinate audits and appointments.
• Input program data into databases and track expenditures.
• Collaborate with departments and community partners to refer services.

Skills

Customer service

Leadership

Scheduling

Contractor coordination

Deadline management

Organizational skills

Communication (oral & written)

Office software

Tools

Office Suite (MS Word/Excel)

Job description

Position SummaryThe Energy Programs Facilitator coordinates and administers Energy Assistance and Weatherization program activities to ensure efficient service delivery to eligible households. Responsibilities include managing specialty programs, coordinating client and contractor schedules, maintaining program records and waitlists, processing applications, determining eligibility, tracking program data, and supporting compliance with funding requirements. This position requires strong communication, scheduling, and deadline management skills while working collaboratively with clients, contractors, community partners, and internal staff.Position Duties & ResponsibilitiesInterview, screen, and determine client eligibility for Energy Assistance, Weatherization, and emergency assistance funding.Facilitate and administer specialty programs within Energy Assistance and Weatherization, which include the furnace repair/replacement program, the emergency assistance fund, and other programs as identified while maintaining funding compliance.Manage waitlists and call logs for programs within the Energy assistance and Weatherization Programs as assigned by leadership.Complete applications with attention to detail and submit for review to the Energy Assistance Supervisor or Weatherization Supervisor in accordance with department due dates.Work with leadership to determine appropriate funding sources and allocate funding to projects appropriately, within guidelinesAnswer phones and schedule appointments according to department time frames. • Schedule Audit, Inspection, and Furnace/AC appointments for Weatherization Technicians.Compiles all data for Weatherization and Energy Assistance files accurately and within department time frames.Input accurate information within the established department time frames into the established databases as necessary to comply with various funding sources for programs administered through Energy Assistance and Weatherization.Accurately track and report client information and funding expenditures as requested by the Program Supervisor.Assist and back up front desk staff or the Durable Medical Equipment program, when needed.Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to clients.Other duties as assigned.Position RequirementsBelief in ACCESS’ mission to provide food, warmth, and shelter.Minimum of 2 years’ customer service experience.Demonstrated leadership, scheduling, contractor coordination, and deadline management skills, with the ability to prioritize multiple competing tasks and meet program deadlines.Demonstrated organizational skills and attention to detail with the ability to multitask in a variety of areas.Demonstrated ability to work effectively with clients and co-workers, sustain client and intradepartmental confidentiality.Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.Excellent oral and written communication skills.Able to work both independently and collaboratively.Valid Oregon Driver’s license with record that is acceptable under ACCESS’ insurance policies.Position PreferencesBilingual in English and Spanish