Endpoint Technician I

State-of-South-Carolina; South Carolina; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term disability

Life insurance

15 days annual leave

Job summary

The South Carolina Law Enforcement Division (SLED) is seeking an IT support technician to provide customer support for enterprise applications, operating systems, endpoints, and peripheral devices across SLED offices. You will handle installation, configuration, upgrades, troubleshooting, and documentation to resolve incidents.

Responsibilities include training staff on desktop systems and SLED software, collaborating with IT teams to follow security standards, and maintaining thorough

Qualifications

• High school diploma required; degree substitution allowed on a year-for-year basis.
• 3+ years experience in office automation systems or data processing environments.
• Thorough knowledge of personal computer techniques, procedures and software configuration.
• Ability to lift up to 50 pounds and possess a valid driver’s license.

Responsibilities

• Install, configure, upgrade and support PCs, laptops, tablets, printers, scanners and other equipment at SLED offices.
• Assist users with software and data issues; document procedures as required.
• Work with security, server, network teams to ensure standards compliance.
• Provide training to SLED personnel on desktop computers and SLED software applications.

Skills

PC hardware setup

Windows software configuration

Documentation and coordination

Education

High school diploma

Tools

PC desktop support

Hardware troubleshooting

Job description

About SLED

The South Carolina Law Enforcement Division (SLED) is a premier statewide law enforcement agency dedicated to serving and protecting the citizens of South Carolina. With a proud history rooted in integrity, professionalism, and public service, SLED is committed to providing high-quality investigative, intelligence, and forensic services to support law enforcement agencies across the state.

At SLED, we value dedication, ethical conduct, accountability, and a strong commitment to justice. Our agency plays a vital role in maintaining public safety and supporting criminal justice efforts at the local, state, and federal levels. From advanced forensic science to homeland security, criminal investigations, and criminal justice information systems, SLED's diverse responsibilities make it one of the most dynamic law enforcement agencies in the state.

We foster a professional work environment where teamwork, respect, and continuous improvement are fundamental. Our employees are held to the highest standards and are given opportunities to grow within a mission-driven organization that makes a meaningful difference in South Carolina communities.

Learn more about why you should join our team at www.sled.sc.gov.

General Responsibility

Provide customer support for enterprise applications, operating systems, endpoints, and peripheral devices, including installation, maintenance, upgrades, troubleshooting, problem resolution, acquisition, and replacement. Diagnose and repair moderately complex to complex problems in response to customer reported incidents.

Specific Duties

• Perform the installation, configuration, upgrade and support of PC desktops, laptops, tablets, printers, scanners, and other equipment at all SLED offices.
• Assist Agency users with software and data related issues. Produce and maintain all documentation as required for designated equipment and IT procedures.
• Work with other IT teams as needed to ensure that security and configuration standards are followed. Adhere to access standards and policies set by server, network, and security teams when installing and configuring equipment or software.
• Assist with providing training to SLED personnel on the desktop computers and SLED software applications.

• A high school diploma
• Must have a minimum of three (3) years of experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for required experience on a year-for-year basis.
• Thorough knowledge of personal computer techniques, procedures and software configuration.
• Must be able to make decisions, think logically, create thorough documentation, and be able to effectively coordinate with other departments and vendors.
• This position requires the ability to lift items up to 50(lbs) pounds.
• Must posses a valid driver's license.

South Carolina Law Enforcement Division (SLED) is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

SLED offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

Supplemental questions are considered part of the official application. Any misrepresentation of yourself may be grounds for disqualification. Conditional selection based on candidate education, training, experience, oral interviews and clearance of background investigation.