Senior IT Support Specialist & Training Lead

University of Rochester; City of Rochester (NY); On-site; USD 61,000 - 85,000; Full time

Job summary

The University of Rochester is seeking a technical lead within ISD Clinicals to deliver high-quality hardware and application support for a university department. The role requires coordinating with IT, managing projects, and ensuring reliable technology services for faculty and staff.

The position emphasizes customer service, documentation, and proactive problem solving in a fast-paced academic setting. Qualified candidates typically have 5 years of relevant IT experience, strong

Qualifications

• 5 years of relevant IT experience required.
• Associate degree preferred.
• Experience with desktop and network technologies and customer service-oriented support.

Responsibilities

• Provide hardware and application support for a department.
• Serve as escalation point between department and IT.
• Lead deployment and coordinate with vendors for technology solutions.
• Maintain documentation and develop training materials for users.
• Identify opportunities to improve efficiency and technology independence.
• Provide backup IT support as needed.

Skills

Windows expert

LAN/WAN

Customer service

Project management

Documentation

Vendors liaison

Education

High School diploma or equivalent

Associate's degree preferred

Tools

LiteTouch

Job description

The University of Rochester is seeking a technical lead within ISD Clinicals to deliver high-quality hardware and application support for a university department. The role requires coordinating with IT, managing projects, and ensuring reliable technology services for faculty and staff.

The position emphasizes customer service, documentation, and proactive problem solving in a fast-paced academic setting. Qualified candidates typically have 5 years of relevant IT experience, strong