Technology Support Lead – Applications & IT Services

University of Rochester; Northern, New York (KY, NY); Hybrid; USD 61,000 - 85,000; Full time

Job summary

The University of Rochester seeks a Customer Technology Support Specialist II to act as technical lead for a department, delivering high‑level hardware and application support to faculty and staff at 30 Corporate Woods, Brighton, NY. You will troubleshoot issues, coordinate with IT and vendors, manage deployments, own applications, and develop end‑user training.

A High School diploma with 5 years of experience is required; an Associate's degree is preferred.

Qualifications

• High School diploma or equivalent with 5 years of relevant experience.
• Associate's degree preferred.
• Experience with Windows desktop operating systems.
• Experience with Mac and iOS devices.
• Strong customer service and communication skills.

Responsibilities

• Provides technology support for faculty and staff, including setup and configuration.
• Acts as a liaison with IT teams and vendors, coordinating with stakeholders.
• Leads deployment and coordinates with key stakeholders for new technology solutions.
• Owns applications, troubleshoots issues, updates, and documentation.
• Develops training materials and delivers end-user training to staff.

Skills

Windows expertise

Mac/iOS proficiency

LAN/WAN knowledge

Customer service

Project coordination

Education

High School diploma

Associate's degree preferred

Tools

LiteTouch imaging

Job description

The University of Rochester seeks a Customer Technology Support Specialist II to act as technical lead for a department, delivering high‑level hardware and application support to faculty and staff at 30 Corporate Woods, Brighton, NY. You will troubleshoot issues, coordinate with IT and vendors, manage deployments, own applications, and develop end‑user training.

A High School diploma with 5 years of experience is required; an Associate's degree is preferred.